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Support Dust under EVO glass, with pics

Discussion in 'Android Devices' started by chipjan, Jun 13, 2010.

  1. chipjan

    chipjan Lurker
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    I've had my evo for 4 days now, and I think I have a pretty significant amount of dust in the upper left corner. Before I call to exchange this, can anyone take and reply if it is more/less than the dust under your phone?

    [​IMG]

    There is also one random spec that made its way down to middle of phone (less concerned about this one...)

    [​IMG]

    And yes, I know there is a thread complaining about "CRAPPY" build quality, but I think this phone is stellar in all other regards. I just need some verification that I have an unusual amount of dust for a 4 day old phone. Thanks!
     

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  2. bluehaze013

    bluehaze013 Well-Known Member
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    Sorry to seem suspicious however it is your first post and it sure does look like the dust is on TOP of the screen seeing as it is showing on the black border as well and it would be impossible to see the dust if it was under the black paint around the border.
     
  3. chipjan

    chipjan Lurker
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    Understandable. It's nearly impossible to get 100% of the dust off the screen. I cleaned it with microfiber cloth prior to taking the picture. Nearly all of the dust in the "spray pattern" on the actual screen is underneath the glass.

    **Edited to incorporate BetterMost's lovely joke :)
     
  4. Dreamliner

    Dreamliner Android Enthusiast
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    Yeah, this will soon be a common problem with EVO owners. I am starting to get dust, I had it on my Hero too. Most of the people on this forum will deny the truth, but they will eventually have dust.

    I started a thread about dust for the EVO: http://androidforums.com/htc-evo-4g/97966-yay-evo-has-same-crappy-build-quality-hero-dust-under-glass.html

    But, as I expected, just like when I started the dust thread for the HERO: http://androidforums.com/sprint-htc...dust-under-screen-only-1-month-ownership.html

    I was mocked, but I don't really care. The build quality of HTC is terrible, and dust coming into the phone is no surprise to me. I have it, too.
     
  5. chipjan

    chipjan Lurker
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    Hopefully we can get replacements and a case (otterbox maybe) to prevent this on the next one. Oh well. Did you return yours under the 30 day program?
     
  6. Dreamliner

    Dreamliner Android Enthusiast
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    ^I will be.
     
  7. MrX8503

    MrX8503 Android Enthusiast
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    Wow this really sucks. I hope that dust problem isn't a common thing. iPhones and iPod touches have a rubber gasket that seals the glass and trim, I wonder why HTC didn't take this approach.
     
  8. MutantCheese

    MutantCheese Android Expert
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    Edge of Insanity
    This used to happen with my iphone 3g. Try holding it in on hand and smacking it down into the other hand. The object is to jar the dust loose and have it fall down to below the visible screen.
     
    MegaManR likes this.
  9. MrX8503

    MrX8503 Android Enthusiast
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    What I'm trying to do is not carry it in my pocket so much. So I either set it down on the table or carry it in my hand. I also clean my pockets of pocket lint. I know its probably excessive, but following this method I haven't had a dust problem with my phones.
     
  10. mthomas456

    mthomas456 Newbie
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    I have dust in the upper left, it looks pretty much exactly the same as yours. I also have the grounding issue and light leakage at the bottom. I'm waiting for RadioShack to get more in so they can replace it. Love the phone, but not going to accept issues like this on something a week old. My iPhone 3G had dust under the screen.. but again it was almost 2 years old so I understood and accepted it. You know?
     
  11. Evo_Pimpin

    Evo_Pimpin Well-Known Member
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    Project Manager
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    I had this happen to my iphone 3GS right by the home button. Took it back to Apple so they could fix it.
     
  12. p00kienrayray

    p00kienrayray Well-Known Member
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    School Counselor
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    If you have to do all that, then:
    1. Exchange for a new one
    2. Or get a seal tight case
    3. Or just get a different phone.
     
  13. sitlet

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    This worries me. My last phone, a Moto q9c, had terrible dust problems. I took it into Sprint, and they said they couldnt replace it, but would gladly take it apart and clean it. I did this about once a month, til finally they said they wouldnt do it anymore. If this happens with my Evo I will be really annoyed.
     
  14. farrellcollie

    farrellcollie Well-Known Member
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    I am concerned about this - I had the motorola 9qc and it was horrible with all the dust.
     
  15. jrstinkfish

    jrstinkfish Android Enthusiast
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    Add another one to the Moto Q9c list, that was the only smartphone I ever owned that let dust get under the glass. I sure as hell hope this phone doesn't have the same problem.
     
  16. MrX8503

    MrX8503 Android Enthusiast
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    All phones will get dust in them, so I don't see how any of that helps.
     
  17. Aridon

    Aridon Well-Known Member
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    If my phone looked like that and the dust was under the screen I'd return it for a new one.
     
  18. chipjan

    chipjan Lurker
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    I ordered through EVP and will ask to exchange this for a phone from a newer production run. Case + tape for headphone opening will be waiting at home.
     
  19. jedil1c1ous

    jedil1c1ous Newbie
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    I don't know why I read these threads because they just start making me worry that I will eventually experience this and it may be a rare occurence. The same goes for the screen lift. Ah!
     
  20. mrvirginia

    mrvirginia Android Expert
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    no dust here and i've had my phone since launch day. also no light leakage.
     
  21. OregonLAN

    OregonLAN Lurker
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    I'm have the same issue in the exact same spot. I've had my EVO for 2 weeks. Sprint says it's cosmetic and refused to fix/replace the phone (even under the TEP).

    [​IMG]

    Sorry for the resurrection...
     
  22. dr g

    dr g Android Enthusiast
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    Zero dust on mine. And I carry it in my pocket.
     
  23. sean76

    sean76 Android Expert
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    THE BOSS
    NYC
    All of you saying Sprint won't return it.....Listen up, you have 30 days to return or replace your phone! No matter what the circumstances are, you are entitled to do either one. So if you have dust, walk in and ask for a new one. Say there is dust under the screen, and even throw in a cherry on top and say your getting random resets a couple times a day, use your imagination people, If you have one of course..lol
     
  24. offtheRIM

    offtheRIM Well-Known Member
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    peasant slave worker
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    That's BS..take it back. You have 30 days. Period!
     
  25. JohnnyBravo1000

    JohnnyBravo1000 Android Expert
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    Luton
    That dust is shocking!

    The Desire has a few dust issues. However, I haven't see a Desire with anywhere near that amount of dust under the screen! It seems limited to the odd tiny particle, which seems a very minor problem in comparison!
     
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