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Dust under Screen issue

Discussion in 'Android Devices' started by WayneS, Feb 3, 2010.

  1. WayneS

    WayneS Active Member
    Thread Starter
    16

    Feb 3, 2010
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    Network Engineer
    Tyler, TX
    Does anyone know if this issue has been resolved in the newer phones? I am about to send mine in for replacement, but I do not want to get another with the same issue.
     

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  2. lutherinlondon

    lutherinlondon Well-Known Member
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    Jan 24, 2010
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    London, UK
    I'm getting more and more dust under there..... Can I swap mine under the warranty?
     
  3. WayneS

    WayneS Active Member
    Thread Starter
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    Feb 3, 2010
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    Network Engineer
    Tyler, TX
    I have had mine since launch. I called HTC yesterday and they said I could swap it or have it repaired. I am going to swap it for a new one. The only draw back is that they will charge my debit card for the full amount until they receive the old one back.
     
  4. rookie1082

    rookie1082 Well-Known Member
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    They don't charge anything. It's just an authorization so that they CAN charge something if they have to.
     
  5. lutherinlondon

    lutherinlondon Well-Known Member
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    Jan 24, 2010
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    London, UK
    Hmmmm... part of me wants to work out an exchange but knowing my luck it'll only be another few weeks and I'm sure the replacement will have the same (if not more) dust.
     
  6. lutherinlondon

    lutherinlondon Well-Known Member
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    Jan 24, 2010
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    London, UK
    WayneS... can you keep us updated with how your replacement unit turns out? Thanks... :D
     
  7. WayneS

    WayneS Active Member
    Thread Starter
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    Feb 3, 2010
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    Network Engineer
    Tyler, TX

    Actually, since I am using a debit card instead of a cc, there will be a hold on the entire amount. But I can handle that for a few days.
     
  8. bitxboi

    bitxboi Well-Known Member
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    Aug 21, 2009
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    I'm starting to worry about the dust under the screen problems I read on this forum. Is it that severe? Under which conditions do you use the nexus one? where does the dust filter from? Speaker?
    I wouldn't like to get dust under mine too! :(
     
  9. adamlovesu

    adamlovesu Well-Known Member
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    Jan 30, 2010
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    this is bothering me immensly.......... im literally a week away from ordering the device and now this.....ive never had a device get dust under the screen.... that sucks man....... you cant even clean that...... and by the way you guys are saying it its like its bound to happen//.........
     
  10. WayneS

    WayneS Active Member
    Thread Starter
    16

    Feb 3, 2010
    27
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    16
    Network Engineer
    Tyler, TX
    My N1 has been used in the office, in the house, and in the car. None of these are dust ridden areas. I keep the phone in the provided pouch while in my pocket.

    I think there is an issue with the seal around the glass. At first I noticed very fine particles under one corner. It wasn't noticeable unless you looked for it in direct light. However, just the other day, I large spec of dust appeared right in the middle of the screen. It is very distracting.
     
  11. adamlovesu

    adamlovesu Well-Known Member
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    Jan 30, 2010
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    this is beggining to become a dealbreaker.
     
  12. adamlovesu

    adamlovesu Well-Known Member
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    Jan 30, 2010
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    why no jusy get rid of the thing.........its a coold device sure ut its also 577 dollars... is this worth it.......
     
  13. WayneS

    WayneS Active Member
    Thread Starter
    16

    Feb 3, 2010
    27
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    Network Engineer
    Tyler, TX

    Yes.
     
  14. adamlovesu

    adamlovesu Well-Known Member
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    so your going to just keep on retunring it forever?
     
  15. kostodo

    kostodo Member
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    Feb 2, 2010
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    The dust issue is really worrying. Seems a lot of people are experiencing it. I've ordered my nexus about a week ago and its still on its way here, whats the chance of it being a fixed unit?
     
  16. WayneS

    WayneS Active Member
    Thread Starter
    16

    Feb 3, 2010
    27
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    Network Engineer
    Tyler, TX
    That is why I started this post. I want to find out if anyone knows if HTC has fixed the issue so it won't happen again.
     
  17. adamlovesu

    adamlovesu Well-Known Member
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    Jan 30, 2010
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    im pretty sure if it was fixed a google employee would have responded to the dust thread in the help forums at google....
     
  18. wankingweiner

    wankingweiner Well-Known Member
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    Jan 5, 2010
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    im thinking the same thing. We spend so much money on these things yet there's always one little thing holding it back.

    Im now considering not getting this, when just a few weeks back i was 100% certain of getting it. This is very disappointing.
     
  19. bitxboi

    bitxboi Well-Known Member
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    I was so happy with it, and now i have something to really be worried about, because there's no way to avoid it nor fix it.
     
  20. Rusty

    Rusty Well-Known Member
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    Jan 21, 2010
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    Pompey, UK
    If it helps I've got no dust under my screen, it lives in the pouch in my pocket.
     
  21. adamlovesu

    adamlovesu Well-Known Member
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    Jan 30, 2010
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    i was thinking has anyone tried invisible shields full body skin? would that solve this issue?
     
  22. rookie1082

    rookie1082 Well-Known Member
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    Jan 5, 2010
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    FWIW, I replaced my original due to the dust issue.

    I received a refurb device that had the volume button stickin and a semi-large dust particle already under the screen upon arrival.

    I keep it in my pocket all day, no case, no pouch... And no new dust particles have gotten in.

    I'm still DOA'ing this device though once my original ticket closes because of the clicking screen and sticking volume key.
     
  23. oniongirl

    oniongirl Well-Known Member
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    Jan 5, 2010
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    Unemployed Computer Science Graduate
    Brighton, UK
    I have one single tiny piece of dust to the bottom right hand corner. It's only visible in direct sunlight, I see it for maybe 1% of the time I use my phone (although that doesn't mean that more won't appear in the future). HTC have told me they will replace/repair under warranty.

    I really recommend getting it repaired, even though you'll be without your phone. If you get a replacement, you'll likely just get another phone with the same problem instead of getting a repaired phone where the problem won't occur again.

    They'll likely give everything else a once over too, just to check it's good to go. There's no way I'd get a replacement for this fault. But I won't be sending it in til it's actually noticeable without holding the screen 2mm from my face.
     
  24. adamlovesu

    adamlovesu Well-Known Member
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    if its anything like my iphone 3gs when i had this issue after about 2 mts i sent it in and all they did was clean it... and thats apple! im sure google will do the same... just clean it until it happens again..... yup 577 bucks is worth being without a device for a routine cleaning every few weeks.........
     
  25. WayneS

    WayneS Active Member
    Thread Starter
    16

    Feb 3, 2010
    27
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    16
    Network Engineer
    Tyler, TX
    I spoke with HTC again, and asked if the dust issue has been addressed. I was told that they have addressed the issue and that it appears to have only happened in a particular lot of phones. I also asked if I would receive a new phone or a refurb. They said, that it would be new and that they do not currently have any refurbs.
     
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