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Dust under screen

Discussion in 'Android Devices' started by alanbingham27, Feb 4, 2011.

  1. alanbingham27

    alanbingham27 Well-Known Member
    Thread Starter

    I have had a LG Optimus One P500 since the start of December last year. I had to take it back to the retailer at the start of January as there was a lot of dust gathering underneath the bottom of the screen.

    I emailed LG about this, they told me to take it back to the retailer as it was under 30 days old. I have now had the replacement phone for nearly 5 weeks and the same is happening again.

    Is anyone else experiencing this?

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  2. B81

    B81 Newbie

    I have a minimum amount of dust, but it is not bothering me (for now).
    I'm buying a cese for mine and I hope this will give some additonal protection.
  3. mycaermita

    mycaermita Member

    Oh wow. I didn't know that was possible. Kinda scary. It's not happening to me now, but is there a way to prevent it from happening?
  4. B81

    B81 Newbie

    well I see it only in one corner under strong sunshine, so its not bothering me.

    preventing... a case could help. But I dont belive there will get more dust under it.
  5. Deleted User

    Deleted User Guest

    for the moment i've having a silicon case for my p500 so there are not dust trails :)
  6. tushar.iist

    tushar.iist Lurker

    you should contact LG Customer support
    they'll open your phone and blow dust out
    if dust cause touchscreen malfunction they'll change new one for you.....:) optimus ;)
  7. alanbingham27

    alanbingham27 Well-Known Member
    Thread Starter

    The thing is mate, I bought my Optimus One the start of December last year, it had to be exchanged for a new one at the start of January last month because there was bad dust behind the screen. Now, this one has the same dust. I will contact LG to advise them of this AGAIN. If I am honest, I have never had a phone that's this problem and if I could get my money back or an exchange i'd do it.
  8. theSuda

    theSuda Newbie

    I am facing same problem. It happened to my old Sony ericsson too, but it had a glass over real screen so I was able to remove the dust. But what about Optimus? Right now only 3-4 dust particles are there. Who knows how they get in.
  9. p500h

    p500h Lurker

    Hey guys. I am facing this annoying dust issue too. I am currently on my second optimus one and I got my first only a week and a half ago. Both phones have had this issue. My replacement got dust after one day and i noticed it after only a few days with #1!!! I am thinking of filing a warranty claim with LG but am guessing that won't go too far and even if I get a new phone it will likely just happen again. This is unnacceptable and LG needs to recognise it :mad: BTW my phone is kept in a case but the problem continues
  10. Sarius24

    Sarius24 Well-Known Member

    it's freaking dust people...wth
  11. Vyk70r

    Vyk70r Member

    i keep my phone in a silicon case when I'm indoors and outside i use a case that covers my entire phone, including the display, to prevent pocket scratch on the display and case :).
    since December i have no dust.. i don't know whats wrong with your phone, maybe lose screws..
  12. jflarin

    jflarin Lurker

    I have seen this problem. I used to put the phone in my pocket. I had the same problem with my old flip phone. When I saw dust in my p500, I bought a 12$ phone holder that clips onto the belt from Walmart. No new dust since then.

  13. p500h

    p500h Lurker

    Update: LG seems have authorized a warranty repair on my phone (meaning they sent me an email telling me to mail it out) so I will bring it back to Telus and send it out. Hopefully my phone will come back fixed
  14. tlg21

    tlg21 Lurker

    no dust as of it. Ive had mine for about 3 days now but i got a gel cover as soon as i got it.
  15. p500h

    p500h Lurker

    So I brought the phone back to the Telus store and yay they just gave me a new one so fingers crossed that it stays problem free:)
  16. vetdrchandan

    vetdrchandan Newbie

    my phone too has dust but too low what should i do????????????????
  17. ginn7

    ginn7 Newbie

    I just noticed the same thing when it was asleep and the screen was dark. I only noticed it outside but it looks crappy. It looks like white dots under the glass. I've had it less then a month so this is a little ridiculous. I am pretty careful with is so this is a bit of a shock. I have two ipod touch units and one is over 3 years old and not a speck of dust and it has been everywhere with me.
    After a year I would imagine it would be worse and has to affect the touch screen.
    This is pretty bad quality control by LG and you shouldn't need a case to guard against this. Protecting the actual screen surface I understand but how does dust get underneath it so easy?
    I hope someone can post a way to fix this, in the meantime I am going to try a few things and post a solution if I can find it.
  18. alanbingham27

    alanbingham27 Well-Known Member
    Thread Starter

    ginn7 - The dust under the screen is ridiculous. I am on my second hanset in under 3 months, the first one LG told me to take it back to the retailer as it was under 28 days old and the bottom right of the screen was full of dust. I got a new handset and the same thing happened straight away and on top of that the phone kept freezing and restarting around 5-10 times per day. It is now with LG for repair and their service is a total joke, I keep being told we are waiting on parts that have to come from KOREA and can't let me know how long I will have to wait. I regret the day I bought this phone I really do.
  19. ginn7

    ginn7 Newbie


    I tried to email LG but when I try to use their site to send to support it takes me to a 'unreachable page' screen. So I can't really send the email. I also posted a poor review of the phone on their site (LG Canada). It has not been posted to the site yet and I doubt it will as it was not a very glowing review.

    The only thing I can say is everyone who reads this and has the same is issue is to post their recommendation not to buy. Then maybe LG will get the message.

    I can't blame the providers as they have no control over the quality however they should pressure LG to fix this issue or provide a suitable upgrade for users who have this issue.

    I understand that this issue isn't exclusive to LG a search of some other phones come up with similar issues. Keep in mind it isn't as rampant as the LG One. I mean I am seeing posts from Italy, India, the Phillipenes (sp?)and more. It seems to be worldwide with LG.
    I've read how some user are opening their units to clean themselves!?! Now that is a joke! Unless your phone is a few years old and you absolutely can't buy a new one there is no justification for us to fix our own defective phones.

    I am getting Telus to send me a new unit but I am so sure that it will suffer the same fate and who knows if it will have a new issue.

    The best case scenario would be for Telus to acknowledge the issue and assure me that LG is fixing the issue and they will replace the defective units with a new one that has the problem fixed. There is no way I am going on a 3 year plan on an android phone....I'd rather go 3 years on an iphone if I had too. However I am not holding my breath.

    Actually i am hoping they feel so bad that they upgrade me to a Desire or Galaxy for free or deeply discounted and at least I will have a high end phone.

    In the end what did I expect? My first LG clamshell's screen went blank, my LG dare had to be swapped 3 times due to re-booting issues, now this. That does it with LG phones for me. Quality is really sub-par with them. I knew that 200 bucks was too good of a deal for a smartphone. Going cheap sometimes gets you what you pay for I suppose!

    In the meantime post to as many forums and sites about this and keep returning your LG Ones to you provider before the 30 day return. If enough of us do this they may....'may' help.
  20. alanbingham27

    alanbingham27 Well-Known Member
    Thread Starter

    Ginn7 - If I am honest mate, I do like that phone but recently with the dust problems, freezing and restarting and now poor service from LG I feel like telling them to stick their phone. I had a HTC Wildfire for 4 months and traded it in to get another phone, which was the LG O1 P500, I hated the Wildifre with passion, the screen resolution was shocking so poor.

    I asked LG would they reimburse me on my monthly line rental for the duration they have my phone because I cannot use my tarriff because their phone is a piece of crap, point blank refused to do anything and still, I rang them today and asked when my phone will be repaired and it's the same speil from their robots that answer the phones "we are waiting on parts and cannot give a date" I will NEVER buy a LG product again after this experience.

    The total inner guts of my phone have to be replaced, the only old part I will get back is that actual outer casing. I just find it ridiculous that they cannot give me a date for repair.
  21. apsychedelic

    apsychedelic Newbie

    Is there anyone around who has had her/his Optimus One for a long time now and this problem hasn't surfaced at all? What care was taken in regards to screen cover, body cover and so on?
  22. alanbingham27

    alanbingham27 Well-Known Member
    Thread Starter

    apsychedelic - I had a hard back cover on my phone with a screen protector on the front. My phone was always kept in a jacket pocket with nothing else in that pocket bar the phone. As I said in a previous comment this is my second O1 in under 3 months and the dust problem happened on both phones. It is just plain and simple poor construction from LG.
  23. apsychedelic

    apsychedelic Newbie

    Man, what a drag, I wonder if this is a problem with just a batch or in general terms with all the units sold so far :|
  24. blord

    blord Lurker

    Hi to all,

    I have mine since the march, 3rd and so far no dust under the screen. My cell phone is in a "ROOTS" leather case attach to my belt and the "original" screen protector coming with the phone on the screen...

  25. apsychedelic

    apsychedelic Newbie

    Good to hear that blord.
    By the way, what is your model P500(x)?

LG Optimus One Forum

The LG Optimus One release date was October 2010. Features and Specs include a 3.2" inch screen, 3MP camera, 512GB RAM, Snapdragon S1 processor, and 1500mAh battery.

October 2010
Release Date

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