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Support E-mail synch problems following S6 upgrade to Marshmallow

Discussion in 'Android Help' started by LWasp, Mar 29, 2016.

  1. LWasp

    LWasp Guest
    Thread Starter

    My Galaxy S6 auto updated to marshmallow over the weekend. Since then my Hotmail e-mails no longer auto-synch, I have to manually update. I have tried:-
    1. checking that auto-synch is turned on for both the e-mail app and the phone. Tried turning it off and on a few times which is often suggested as a solution
    2. deleting the account from mobile devices settings in Outlook for Web and restarting phone (with a cache wipe)
    3. removing and re-adding the Hotmail account to the default e-mail app.
    4. removing the account from default app, downloading Outlook app and using that.
    5. Tried 2 again having done 4 for the new mobile device account.

    I only have the 1 e-mail account running so no clashes with other accounts. Nothing is working. I have to manually check for new e-mails. The new Outlook app always flashes up an "unable to connect" message before pulling down the new e-mails.

    E-mail worked just fine prior to the system upgrade. Any other solutions I should try?


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