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Support Ear phones won't work on a call

Discussion in 'Android Help' started by mashyuk, Jul 16, 2016.

  1. mashyuk

    mashyuk Lurker
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    the ear phones supplied with my s6+ will not work when making or receiving a call. But they are OK when listening to misic! Are there any setting I have to do for them to work?

    Thank you in advance for any help in resolving this problem.
     

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  2. Kawaii Queen

    Kawaii Queen Lurker
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    I don't think so. You most likely just have to purchase new ear phones, or your phone possibly doesn't support that.
     
  3. chanchan05

    chanchan05 The Doctor
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    Are you pushing the plugs all the way down? Just getting the obvious out of the way first.
     
  4. mashyuk

    mashyuk Lurker
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    Are you meaning the headphones supplied new with the mobile are not supported?
    I find that extremely impossible to believe!
    Anyway. Thanks for taking the time out to reply to my query.
     
  5. mashyuk

    mashyuk Lurker
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    I sure am.
    Thanks for the reply
     
  6. chanchan05

    chanchan05 The Doctor
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    It should be cross compatible with other Samsung phones. Try it on another phone, or try a different headset that you know works on a different Samsung phone.
     

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