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Support Email connection error

Discussion in 'Android Devices' started by Cooky, May 26, 2011.

  1. Cooky

    Cooky Guest
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    Hi ive been happily receiving Push mail for the last couple of weeks on my GS2 and today i noticed i havent received any. I hit refresh in the Social Hub mail app and got a message saying

    "Unable to open connection to server due to security error"

    Im also then sporradicly seeing

    "Device has limited permissions"

    and

    "Username and password wrong"

    I havent changed any settings or passwords etc, but i cant send or receive email now.

    Ive checked on my PC and there is new email in my inbox, im just not getting it on my phone.

    I did register with Samsung yesterday to check for software updates, which required me to enter my email address, but other than that i havent changed anything.

    Ive tried re-entering the account info and password but it says connection error when it trys to validate them.

    Ive also tried to add a new account (using the same acount) but it knows its a dulicate and wont let me...

    Can anyone help...?
     

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  2. Cooky

    Cooky Guest
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    PS: The email is a gmail aco****. Im not getting it in the actual Gmail app or the stock Email app either.

    But my hotmail is still being pushed through successfully
     
  3. Cooky

    Cooky Guest
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    I think it may be to do with Server Security settings. Last night i got a notification asking me to set them so i could use remote functions to wipe mail etc (in case phone is stolen etc). I clicked activate and i think the problem has been since then. I have tried to deactivate it (see screen shot) but every time i do i get another notification telling me to reactivate it... Is there something remote i need to do, on the web or something?
     

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  4. ronanki.2002

    ronanki.2002 Lurker
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    How to disable the security error and receive mails in the Mobile from Exchanger Server2010
     
  5. bjbever

    bjbever Lurker
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    I had this problem too. As it turned out in an effort to increase my battery life I had disabled background syncing. Once I re-enabled that I received an email from my exchange server saying that it needed to be able to remotely administer certain aspects of my device. Since mine is a company phone I'm pretty much at their mercy anyway. :mad:

    I followed the email instructions which directed me to enable the exchange remote administration and everything came back to normal.

    Hope this helps.

    Cheers!
     

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