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Support Email display issue

Discussion in 'Android Devices' started by kadeemf31uk, Mar 26, 2014.

  1. kadeemf31uk

    kadeemf31uk Lurker
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    Hi, we're currently experiencing issues with embeded images in the Samsung default email application. Our company have started to use clickable links, this has been created using outlook 2007. The problem is these links are not viewable on our Samsung S4 Mobiles, instead the clickable links are shown as blank with blue question mark boxes. (Please see attached image for details). However newsletters are viewable on the samsung s4 from other companies so HTML seems to be working . Our companies links show correctly on PC (Outlook 2007), IOS 7.1 and Blackberries, just not on our S4. We upgraded to the new kitkat 4.2.2. I cannot inform if this was working on previous version. Other points; "show Image" from the settings menu has been checked (turned on), yet still the images do not display.

    Could this be a problem with the way the links have been embeded? Something to do with the android settings? or the Android OS?

    Help Please.
     

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  2. Rukbat

    Rukbat Android Expert
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    Same answer as your other question. There's no guarantee for anything but text in email.

    BTW, HTML doesn't "sork", it's just text. The program reading it has to "work". Email programs aren't guaranteed to work on HTML, since there's no spec for it, so "work" has no contextual meaning here. Actually, according to the spec, it should be displaying the text of your HTML - like
    <a href="http://www.getyourpicturehere.com/picture.jpg">Click here</a>
    since that's the sort of text that's in the HTML for a graphic file.
     

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