Thank you for contacting Sprint regarding the HTC Hero handset. As per your account details, the HTC Hero handset was activated on June 08, 2010. Therefore it is covered under 30-Day Risk-Free Guarantee. The Sprint 30-Day Risk-Free Guarantee allows you to return a like-new phone. Please visit the original purchase location, to get your phone replaced with the other model. In the near future, the Android 2.1 operating platform will be available for the HTC Hero with Google. Android 2.1 includes great new enhancements that will help customers improve their productivity, increase value, add more features and gain more control over their devices. The Android 2.1 operating platform will be available on the Sprint Web site, as well as the HTC Web sites. The update will need to be downloaded to a computer and installed "over-the-wire" by plugging the phone into the computer using a cable. Thank you for your continued loyalty to Sprint. If you have any further questions please feel free to contact us at email@example.com, or you can visit our website at Cell Phones, Mobile Phones & Wireless Calling Plans from Sprint Sincerely, Dario S. Sprint "Isn't 2.1 already released????"