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Email has stopped after typing special characters

Discussion in 'Android Devices' started by Confused_one, Nov 17, 2019.

  1. Confused_one

    Confused_one Lurker
    Thread Starter

    I am helping a friend and when she is trying to reply or create an email message in either the preinstalled email client or the Gmail client, if she use any unusual characters, for example comma, exclamation point, quote, at sign, asterisk, or even a space, the client will stop working and generates the error message "Email has stopped". Letters work correctly. This happens with both the on-screen standard Samsung keyboard and the on-screen Gboard keyboard. There is no external keyboard for this device. These special characters type correctly in Word. I have tried rebooting in safe mode and the problem remains. I have also reset everything to standard system defaults and the problem remains. This device was working correctly until a few days ago. Any ideas would be greatly appreciated. Thanks.
     



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  2. Dannydet

    Dannydet Extreme Android User

    Reboot the phone.
    Clear the cache.
     
    ocnbrze likes this.
  3. Confused_one

    Confused_one Lurker
    Thread Starter

    Thanks Danny. I should have mentioned, I had rebooted the Galaxy Tab A many times, however I had not cleaned cache. So I went into Settings, Device Maintenance, and cleaned Storage and Memory. I then rebooted the device. Unfortunately this did not fix the problem. Any other thoughts?
     
    0blueyedevil likes this.

Samsung Galaxy A5 (2016) Forum

The Samsung Galaxy A5 (2016) release date was December 2015. Features and Specs include a 5.2" inch screen, 13MP camera, 2GB RAM, Exynos 7580 Octa processor, and 2900mAh battery.

December 2015
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