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Support email issue

Discussion in 'Android Devices' started by bicycleman, Aug 3, 2013.

  1. bicycleman

    bicycleman Lurker
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    Now have a Nexus 7 but this problem occurred with a low end tablet previously.

    When I have the Nexus setup to access my Charter email account it works perfectly with the standard email program. However, if the Nexus is turned on or in sleep mode, I can not access the account on my desktop. Error message says another device is accessing the account. If I go into apps on the Nexus and stop the email program from running, then I can access the email on the desktop. Is there a setting I have missed? Do I have to power down the Nexus to access my email?
     

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  2. John Bean

    John Bean Happy Wanderer
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    I don't know what a Charter email account is but that appears to be the core of the problem - it only allows one connection to be active from what you wrote, a restriction I last saw in the days of dial-up connections when people only had one PC in use at any one time.

    The Nexus (like most other portable devices) is being helpful by checking for email in the background, which your mail server seems to regard as a permanent connection - and it only allows one of them for some arcane reason. Best fix is to use a proper email provider that allows multiple connections as is needed in the modern world :)
     
  3. bicycleman

    bicycleman Lurker
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    Thanks, the only one connection allowed is what I think too. Charter is a major cable player with internet and TV service in the South. The only solution I have come up with is to setup the email program to not check mail automatically. Once the email is checked with the Nexus, the desktop will not be able to access the account. I have the Nexus email setup as Imap and not Pop. the strange thing about this is that the Ipad does not have this problem with Charter. Also, I do not have this problem with my notebook computer. The desktop and notebook can the email account at the same time.
     
  4. John Bean

    John Bean Happy Wanderer
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    That's even more odd, because IMAP is intended to handle multiple connections to the same account...

    Sorry, without knowing more about your mail service (of which I know absolutely nothing) I can make no meaningful suggestion on how to make it work properly; I've used various Android devices with IMAP using the inbuilt email client and they all worked fine.

    You might try one of the many email apps from the Play store, they tend to be more comprehensive than the one that comes with the system. I no longer use anything but Gmail - which can automatically pick up my other ISP email stuff for me - but when I used IMAP I found Maildroid and K9 Mail quite good. Got to be worth a try :)
     
  5. VicMatson

    VicMatson Newbie
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    Try deleting your email account on the 7 and re-read carefully the instructions about your charters method. Or just call Charter!

    Btw, when adding your charter account did it do in automatically, or did you have to do it manually?
     
  6. bicycleman

    bicycleman Lurker
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    I did try deleting the account and starting over with no success. I followed the Charter instructions on setting it up.

    Can the Gmail account get mail from other providers? I thought Gmail was only for its own email.
     
  7. John Bean

    John Bean Happy Wanderer
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    Gmail can collect mail from any other providers using POP3.

    To set it up it's probably best to use a computer with a "proper" browser: go to your Gmail account in a browser and click on the settings icon ("gear wheel") top right and select "settings".

    Click the "Accounts" tab and scroll down to "Check email from other accounts". Click on "Add a POP3 mail account you own" and take it from there; you basically set it up much as you would set up any email client and tell it how often you want it to check for email, any email it finds will appear in your Gmail inbox.

    Optionally you can also set it up to use the identity of the checked email account rather than Gmail if you reply to one from within Gmail; this is a very convenient feature which for me makes it unnecessary to ever use a normal email client, even on a PC. There is a plethora of settings that take account of every possible combination of POP settings offered by different email providers, but most of the time you'll probably want the default settings which seem sensible.

    Not everyone likes the idea of Google "seeing" all email but I don't mind. The huge advantage for me is having all mail in one place for all time on all devices, but if you want to be able to also access it direct on its original server make sure you set up Gmail to leave email on the server. I have it set to delete from server since I use only Gmail to access mail whatever device I happen to be using.

    PS: Gmail uses "labels" in exactly the same way IMAP uses folders, so you can easily add a filter to Gmail to label mail forwarded from other accounts so that it can be instantly identified. Indeed if you access a Gmail account using IMAP (yes, you can do that too!) the labels appear as folders in the IMAP view. You can't (yet) tell Gmail to collect mail from another IMAP account, it can only use POP.

    It's a complicated subject - I hope my ramblings haven't confused it even more... ;-)

    Edit: after posting I found Google's help page for this subject. I expect it does a better job of explaining it than I did :)
     
  8. bicycleman

    bicycleman Lurker
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    Thanks for the Gmail information. This appears to be my best solution. I did try setting up the desktop email account to Imap and then everything worked but I did not like the way Outlook handled the emails.
     
  9. John Bean

    John Bean Happy Wanderer
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    Ah, that last comment was revealing. I'm now assuming you were using POP3 on your PC and IMAP elsewhere - which is the cause of the problem if the POP3 server was a bit pedantic about single connections (which is what POP is all about). Use either POP3 on all connections - one at a time of course - or use IMAP; never mix and match, it will end in tears as you found.

    The Gmail solution works well for me; Google's servers are well-behaved and can be accessed from anything, anywhere - once set up it all "just works" :)
     
  10. Groid

    Groid Android Enthusiast
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    I agree on the Gmail suggestions. I collect three other email accounts in Gmail and emails are all identified as to which account they came from. I can send from any of the accounts right from Gmail and never have to go to the other accounts, as I have Gmail delete emails from the other servers.
     

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