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Email stopped syncing, authentication fails during new setup.

Discussion in 'Android Help' started by GAMESHARQ, Jan 6, 2020.

  1. GAMESHARQ

    GAMESHARQ Android Enthusiast
    Thread Starter

    The email on my phone stopped syncing early yesterday morning. I deleted the account and tried to add it again as new, but I get a message saying that the authentication failed.

    Does anyone know how to fix this? I am using an @live.com email address if that makes a difference.

    Thanks!

     

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  2. Best Answer:
    Post #6 by lunatic59, Jan 6, 2020 (1 points)
  3. Dannydet

    Dannydet Extreme Android User

    The server may be down for your email account
     
    GAMESHARQ likes this.
  4. GAMESHARQ

    GAMESHARQ Android Enthusiast
    Thread Starter

    Oddly enough, it works fine from an iPhone so it seems to be Android-related.
     
  5. svim

    svim Extreme Android User

    GAMESHARQ likes this.
  6. GAMESHARQ

    GAMESHARQ Android Enthusiast
    Thread Starter

    No problem signing in from the web.

    I am using the stock email app on the phone.
     
  7. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Ah, this might be the problem. It could be that you have a cached or saved certificate and the certificate for live.com renewed. Try setting it up in a different email client like gmail or download the Microsoft app and login that way. https://play.google.com/store/apps/details?id=com.microsoft.office.outlook
     
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  8. svim

    svim Extreme Android User

    Good news there's not anything device specific with this email access issue then. If you prefer to keep using the stock email app, try going to your Settings >> Apps menu, find and open the email app entry, and then find the 'Clear data' option. Using that will wipe all the app's settings and configurations, along with the app's cache, essentially returning the app back to its original, first time use state. If you're still having an issue with setting up your email account after that, you could try to just manually add your account, using Microsoft's suggested settings:
    https://www.serversettings.email/live.com-email-server-settings-imap.php#android

    But in most situations, most third-party email apps will have a bigger feature set and more options to alter the user interface, so you might want to just disable the stock email app and install a more robust email client -- the Outlook app is from Microsoft too so it integrates well with its other online services, or if you prefer to go outside the MS realm, a more independent option that gets good reviews is the Blue Mail app.
     
    GAMESHARQ likes this.
  9. GAMESHARQ

    GAMESHARQ Android Enthusiast
    Thread Starter

    Thanks, all. Clearing the email app data seems to have fixed the problem.
     
    lunatic59 and svim like this.
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