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Emailing HTC regarding Inadequate Battery

Discussion in 'Android Devices' started by drPheta, May 19, 2010.

  1. drPheta

    drPheta Well-Known Member
    Thread Starter

    I emailed the following to HTC here:
    HTC Mobile Phones - Customer Service - E-mail Support

    Hope enough people do this so that they fix this problem correctly and quickly



    I have drafted and emailed this formal letter to upper management. Hopefully there are no typos, it finds them well, and we get something fixed soon.
    (contacts found below in post #39, thanks FierceDeityLink1)


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  2. michaelkahl

    michaelkahl Android Enthusiast

    This partly comes down to what VZW request as well. If Verizon wanted a 1500mAh battery it would be there. Instead they saved a few bucks and went with the 1300mAh. The Sprint Hero and Evo 4 sport a 1500mAh battery.
  3. drPheta

    drPheta Well-Known Member
    Thread Starter

    Then, I will also email the same to Verizon. They both should be aware of this issue, but I think it's important to make some noise about it to ensure it's brought to their attention. It's sad to say we have a great phone, but can't use it for more than half a day, on average.
  4. xkingofgodzx

    xkingofgodzx Android Enthusiast

    Finally, someone who is literate and intelligent emailing the big companies. I'm sick of seeign people who just rant using slang or just plain bad English. Thank you for doing this the right way. Hopefully they will respond to you because your addressing the issue and not just bashing the companies. Good job.
  5. itype2slo

    itype2slo Well-Known Member

  6. jprow507

    jprow507 Android Enthusiast

    I agree. This is the way you get things accomplished by phrasing everything in an intelligent and logical manner that HTC can't possible dismiss.
  7. I can see your complaint but in all honesty what is the difference if you have to pay a little more for a battery that comes with the phone or go out and buy one on your own? I mean there are plenty of options out there and yes you wouldnt have to go look around but it would still amount to the same(or almost the same cost) whether you buy it on your own or it comes with the phone.

    INTREPID-NY Android Enthusiast

  9. Stop whining learn how to read, and buy an extended battery for it. HTC CLEARLY stated the battery life of the phone being 5.2 hours in the specs.

    Next time you buy a phone learn how to read the specs and stop whining. I think your email was foolish and shows that you dont know how to read specs.

    I would MUCH rather have my 1300mha battery than a bulky extended version.
  10. Crashumbc

    Crashumbc Android Expert

    blah blah blah
  11. nightfishing

    nightfishing Android Enthusiast

    If you're not happy, return it and buy something else. Not sure what whining on a web forum will get you.

    I am up to 14hrs after only a few days with the Seido (better than it was on my S1 for the first ~6 mos.) Would expect that to keep improving moving forward.

    There is always a price to be paid for being an early adopter.
  12. ionizer

    ionizer Member

    so sick of people who complain about people complaining

    this is a forum
    the purpose is to discuss
    sometimes it's to comment positively
    sometimes it's to comment negatively

    everything doesn't have to be "zomg i am so happy, i love everything"

    props for taking the time to write an intelligent letter...let us know what they say
    Jikkan, jduke, spal2ks and 2 others like this.
  13. drPheta

    drPheta Well-Known Member
    Thread Starter

    Sorry to get some of your panties in a bunch. 5.2 hours is talk time, and standby time is supposed to be days. Learn to understand what each part of the spec sheet means. This email is meant to let HTC know that having us buy a phone, use it, and expect us to buy accessories to get the phone to work the way it was meant to be without compromising the features is ridiculous.

    Talk: 5.2 hours max. (312 minutes)
    Standby: 144 hours max. (6 days)

    Seriously, if you guys cannot see what's wrong with the Incredible having a 1300mAH battery, then so be it. This entire post was an attempt to get HTC and VZW on board with the fact that we can't get anywhere near 5.2 hours of TALK TIME. That equals time talking on the phone. We get 6-8 hours, maybe 14-15 hours of talk, standby, web, gps, bluetooth, wifi, live wallpaper, and whatever else we do on our phones.
    gnahce likes this.
  14. jasonb1985

    jasonb1985 Android Expert

    i know if i try i could get 6 days of standby time out of mine. if i let my phone sit idle it does drop about 1% or so an hour. this is at my house with a pretty weak signal, somewhere in the -90 to -100 range.

    battery life will obviously depend on how you use it. if you need a bigger battery to get you through the day, then get one. i'm sure the 2150 will be a huge difference.
  15. Zaggs

    Zaggs Well-Known Member

    Except isn't the EVO's battery also larger then the 1300 in the Incredible and hence would not fit in the Incredible's frame?
  16. jasonb1985

    jasonb1985 Android Expert

    since the TP2, Hero, and whatever else also uses the RHOD160 1500Mah battery as it's standard battery fits the Incredible, i wonder why they couldn't just throw that in. instead of making a different fancy looking red battery.

    the 1300 works ok for me, but why couldn't they have used the 1500 instead. it fits just fine in the stock case.
  17. tats_06

    tats_06 Android Enthusiast

    Ummm it says TALK TIME...so I see someone else needs to read :p
  18. zanza

    zanza Well-Known Member

    seems silly that you should but the phone, then buy the battery to run it, then buy the SD card for memory. Its almost like $199* price, where the

    *=must buy battery memory card separately. Turn off 3G and GPS/Bluetooth for better battery operation.

    What I am saying is, they should have made standard 1700mAH minimum for this phone, and it will and already has bitten them in the ass because of it.
  19. drPheta

    drPheta Well-Known Member
    Thread Starter

    I'm glad there are people who can see the point of this post. It isn't a complaint that I can't get more time out of the phone. I love it, everything about it, except for the atrocious battery life. Fact of the matter is, this phone (as it shipped) shouldn't have been equipped with a 1300mAH battery. The fact that most of us NEED a 1750mAH aftermarket battery that fits perfectly in the OEM place to get 14 hours of use should indicate that HTC and VZW dropped the ball in the cost cutting analysis.

    Again, this post is to inform you guys of what I did, and that I hope many follow suit IN HOPES OF SOMETHING TO BE ACCOMPLISHED in a professional and respectful way. A complaint like mine isn't intended to bash. It's intended to bring light to a subject that handicaps the average user (if not most), and it's sad that many of you accept the need to buy an aftermarket battery to get through one (1) measly day on your phone with normal use. With similar specs, the Nexus1 is able to get more out of its battery. So, if you're going to blame added features/software, then those added features should have been accounted for by the manufacturer and its distributer... and the battery should have been altered, or what have you.
  20. andydrew

    andydrew Newbie

    I also agree that Verizon/HTC should have provided at minimum the 1500mAh battery. And for the record, the stock battery is not red, it just has a red 'cover' on it - it's black underneath. Who cares about a red battery that is under the battery cover, really. I wonder if a design decision won out over a functional decision.

    I don't think Verizon/HTC are going to do anything for you. It is what it is.

    Just buy the HTC Model: RHOD160 - 1500mAh battery. You can get this battery for around $15 from reputable vendors on eBay. The part number of the battery is: 35H00123-00M. See the other threads on this. HTC is specifying this battery on their site as an 'extended' battery for the Incredible. It fits, it works, and it is specified by the manufacturer as compatible. If that is not good enough, hold out another couple of months for the real extended battery that is going to make your phone thicker and requires a new back.

    If you don't trust the vendors on eBay, you can order directly from HTC. But that is going to cost you $49.99. They have in red or black. Part number on red is: 35H00123-22M. Black is: 35H00123-XXM. http://shop.htcpedia.com/index.php?dispatch=products.view&product_id=825

    It's going to be quicker to spend the $15 and fix the problem then wait for Verizon/HTC to do nothing for you. I have the 1500mAh battery and it makes a difference in run-time and is well worth $15 or so.

    BTW, I would be really skeptical that the aftermarket 1750mAh batteries are properly rated at 1750mAh. There are several posts that document this and some testing that was done by someone who claims that the rating is a fraud. Do you really think that HTC would not offer a 1750mAh battery for their millions of smart phones, with the same size battery slot, if it was possible to have that capacity in the same space? The 1500mAh hour battery is slightly thicker than the 1300mAh battery. Basic physics suggest that that 1750mAh battery needs to be even thicker - assuming no advance in battery technology.

    Every battery manufacturer in the world is trying to figure out how to get more capacity in a smaller space.
    azak and jhinck1414 like this.
  21. drPheta

    drPheta Well-Known Member
    Thread Starter

    Thanks for the tip on the HTC 1500mAH battery. I already ordered the 1750 Seidio a few days ago, so I'll see how that works out. Ultimately I'll grab the 2150 when it goes on sale, I think.

    Well, I got the following response from VZW

    To which I responded:

    I also never received any call. At least they're trying. Glad we can at least contact them respectfully and get some sort of response.
  22. garment69

    garment69 Android Enthusiast

    Are you being serious?
  23. chris61292

    chris61292 Well-Known Member

    What is the battery life of the iphone? Not shit quoted by apple but actual real life use... is it comparable to the incredible?
  24. jprow507

    jprow507 Android Enthusiast

    I use both and its not even close. I can use the iPhone all day, make calls, and play games and probably still have 50 percent left at the end of the day.

    If I dont even use the Incredible at all and leave it sitting on my desk all day I am down to 50 percent at the end of the day (now this actually varies for me ... some days I may be at 80 percent with no use, and one day I was at 20 percent with no use after 4 hours, but I found out that was due to the Flickr account!!!)
  25. Reddog80p

    Reddog80p Android Enthusiast

    Why? How does iphone battery life effect the DI's? There nothing relative about these two phones besides them both being smartphones.

HTC Droid Incredible Forum

The HTC Droid Incredible release date was April 2010. Features and Specs include a 3.7" inch screen, 8MP camera, Snapdragon S1 processor, and 1300mAh battery.

April 2010
Release Date

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