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Support Encryption doesn't work

Discussion in 'Android Devices' started by cjwilber, Apr 11, 2011.

  1. cjwilber

    cjwilber New Member
    Thread Starter

    Apr 11, 2011
    Hi everyone. First post, so be gentle :)
    My device arrived on Saturday morning, and one of the first things I tried to do was set up encryption so that I can use it for corporate email.
    I followed the instructions to the letter, and it appears to start encrypting - screens just shows a large Android picture in the middle of the screen, and then after a while shuts the screen down. When you power on again, you're presented with the normal PIN entry screen: enter the pin and the Android picture is there again. "Great", I thought to myself, "It's encrypting.... Interesting that it isn't showing any progress though, because the manual says it does....". I left it for over four hours, and nothing more happens, and it never gets beyond this picture of an Android.
    It requires a hard reset in order to get control of the system again, at which point a quick check shows that the device is not encrypted.

    Has anybody else tried this?


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