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Support Encryption unsuccessful

Discussion in 'Android Help' started by Brock297, Jun 23, 2016.

  1. Brock297

    Brock297 Newbie
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    I'm at work and I look down and see a screen that says "Encryption unsuccessful" along with a couple of paragraphs basically saying the phone can't access the data (if anyone needs the complete verbiage, let me know). I didn't try to encrypt phone so no idea where this came from. Stock phone, no hacks or anything. The only option is to reset to factory. When I select that, I get a screen with a number of options. They are:



    1. reboot system now (takes me back to encryption unsuccessful screen)

    2. apply update from ADB (Now send the package you want to apply...) - no idea what this is. Had to pull battery to reboot.

    3. wipe data/factory reset (takes me back to encryption unsuccessful screen)

    4. wipe cache partition (takes me back to encryption unsuccessful screen)

    5. apply update from external storage (I have no update to apply. more on this later)

    6. apply update from cache (unable to find an update)

    7. md5 check (does some stuff, reboot to encryption unsuccessful screen)



    One saving grace is that I was able to get a hold of another exact same phone. I do have an SD card, so is there some way to download an update to it and load it on the bricked phone (or any other way to fix it). Thanks
     

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  2. scary alien

    scary alien not really so scary
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    Hey again, Brock :).

    Just thought I'd let folks know this is for your ZTE Sonata 4G, correct?

    Also, in case it helps others, what version of Android is it running?

    Thanks and best of luck!
     
  3. Brock297

    Brock297 Newbie
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    Yes it is a ZTE Sonata 4G. I can't get to a screen with the version, but I'm pretty sure it's 4.1.2 Jellybean.

    Brock
     
    scary alien likes this.

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