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Support Epic 4g screen issues

Discussion in 'Android Devices' started by dougleppard, Feb 16, 2011.

  1. dougleppard

    dougleppard Member
    Thread Starter

    My Epic screen has been flakey on my last trip. Several times the screen would not respond to being touched. The keyboard would work but not the screen.

    Reboot did not clear it up but then suddenly it worked again. Now it has done this several times.

    Back in town and will take it in for service, just wondering if anyone else has been having problems.

    It pretty much is stock with latest updates.

    Doug
     

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  2. Tandroid86

    Tandroid86 Newbie

    Yeah I've had a similar issue, but not as much as of late. Just as a heads up I did try to send it to Samsung. They did a factory reset and nothing else. You're better off getting service via sprint for the $35 IMHO.
     
  3. dougleppard

    dougleppard Member
    Thread Starter

    Thanks for responding.

    Did they fix it? I have the insurance and it seems that it is a phone issue, so why the charge?
     
  4. dbpaddler

    dbpaddler Android Expert

    No charge at sprint if you have insurance. He probably sent it in to samsung because he didn't have insurance.
     
  5. bmbags

    bmbags Lurker

    I have this issue as well. I do have insurance so I'll get it over to Sprint when I get a chance, but this is really annoying to deal with especially when I cannot hang up a call or use Swype to type certain characters.

    I have yet to hear any responses from people where they have been able to get this resolved, which has me concerned.
     
  6. Punchline

    Punchline Lurker

    Quick question - do you guys who are experiencing these issues have the Froyo 2.2 update? Because I do, and I been having this problem too ever since the update. I heard they took down the update because it had major bugs that messed up the Epic phone.. I'm trying to revert back to 2.1.
     
  7. dougleppard

    dougleppard Member
    Thread Starter

    No it was on 2.1.
     
  8. dougleppard

    dougleppard Member
    Thread Starter

    I took my epic in because for 1/2 day screen would not work and I could not put up with it anymore. I took it to a service center in San Jose where we are visiting.

    Screen did not work until I walked into the store and of course it started working and I could not prove it was bad. But they took my word for it. They replaced the screen and it has been working fine.

    While my phone was in the shop over night my wife's Epic started to do the same thing. So I picked up mine and put hers in and it was fixed 2 hours later.

    No charge for either phone since we had total protection. Sprint was great and did not hassle me and honored their protection plan.

    Doug
     
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