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General Eris & Exchange mail issue

Discussion in 'Android Devices' started by bweave, Jan 22, 2010.

  1. bweave

    bweave Well-Known Member
    Thread Starter
    36

    Jan 7, 2010
    108
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    I have an interesting situation - when using my Exchange mail, by holding my finger on the email, the pop up menu gives the option to 'move to'. Love that option - however, not all of my folders from Exchange are appearing.

    I have folders nested within the same sub folder - some appear and some do not.

    Does anyone have any idea how to resolve this? Ideally I would love to control which folders appear on the Eris 'move to' function to eliminate a lot of the folders that I do not want to see....

    Thanks for any help!
     

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  2. ErisDroid?

    ErisDroid? Well-Known Member
    36

    I noticed the same thing, It's only the folders in your in-box. If you move your mail somewhere else, like archive folders they don't show up.
     
  3. bweave

    bweave Well-Known Member
    Thread Starter
    36

    Jan 7, 2010
    108
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    36
    For my exchange mailbox, it shows some but not all of the folders. By that I mean that one folder will appear but the next folder in order will not...
     
  4. ErisDroid?

    ErisDroid? Well-Known Member
    36

    HUH?? Sorry, that's strange. I know this doesn't help but I haven't had any issues with exchange. If this is a work e-mail does your IT department know that you have this on your phone? Maybe it's a setting on their side.
     
  5. trevgriff

    trevgriff Newbie
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    Nov 24, 2009
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    Have you triesd a manual refresh when you are viewing those folders? I've noticed that my folders need a manual refresh to update.
     
  6. bweave

    bweave Well-Known Member
    Thread Starter
    36

    Jan 7, 2010
    108
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    I went to the step of removing my exchange account from my phone and then reinstalling it. That didn't work.

    Then I removed my email profile on my computer and removed the exchange account from my phone, without success.

    Here is an example of how my folders might be laid out;

    Inbox
    - apple
    - banana
    - cherry
    - capable
    - michigan


    In this example, the box capable is missing from the Eris but the others are there. This happens with two important mailboxes out of 10.

    Really annoying...
     
  7. bweave

    bweave Well-Known Member
    Thread Starter
    36

    Jan 7, 2010
    108
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    If anyone else experiences this problem, I found a workaround by creating folders for the same data as the folders being skipped, using a different name. The Eris finds the new folders find but still not the old....

    Doesn't make sense but it works - thanks to all who looked and helped...
     

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