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General Eris stuck at boot screen

Discussion in 'Android Devices' started by Berry2Droid, Sep 5, 2010.

  1. Berry2Droid

    Berry2Droid Well-Known Member
    Thread Starter
    43

    Nov 17, 2009
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    Assistant Manager for Verizon Wireless
    NJ
    Hey guys, I have a customer with a Droid Eris stuck at the boot screen(3 dancing green droid guys), and it wont go past that. I can boot it into Hboot, ive done a factory reset, didnt work. The customer said they deleted all their contacts from the phone, charged it then the next day it was stuck like this.

    Any suggestions?
     

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  2. Some find success by merely pulling the battery out during that boot screen, then replacing it and rebooting.

    I've seen it posted in here that no remedies worked, not even a reset, but the Verizon store was willing to replace the device for them.

    Still others do those things (the live battery pull and/or the reset) several times, finally achieving a real boot-up after two, three or four attempts.
     
  3. Podivin

    Podivin Well-Known Member
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    Nov 29, 2009
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    Jacksonville, Fl
    I wonder if they've rooted their phone and are now trying to flash a 2.2 ROM onto an SD card that has been partitioned.
     
  4. Berry2Droid

    Berry2Droid Well-Known Member
    Thread Starter
    43

    Nov 17, 2009
    402
    45
    43
    Assistant Manager for Verizon Wireless
    NJ
    No way @ the rom question.

    We tried a bunch of reboots. Its a phone a friend gave her so its not under warranty.
     
  5. andrizoid

    andrizoid Well-Known Member
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    Mar 25, 2010
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    can you get a logcat? plug the phone and and run adb logcat-of course you need the sdk first though

    a logcat will tell us what its trying to do and where it fails.
     
  6. erisuser1

    erisuser1 Well-Known Member
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    Nov 11, 2009
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    If it is a stock HTC ROM, and the user never enabled USB debugging, "adbd" won't be alive on the phone. If it happens to be, then what andrizoid suggests might have some value, although if it is a stock ROM, then the things that can be done from adb are pretty limited - removal of market apps, mainly. Worth a shot, though, especially if there is data on the phone that the owner wants to rescue.

    If other avenues don't work, I would try flashing the phone with the Leak-V3 PB00IMG.zip ROM.

    eu1


    PS If the phone has a 1.46 or 1.47 bootloader on it, the bootloader can be replaced with the Root-ROM and the Toastcfh "battery pull" trick. This would allow for installation of a custom recovery via fastboot, which would also allow you to do a backup and potential recovery of data. (Will require quite a bit of learning/research on your part - I would do this only if data recovery was a top priority and your customer was willing to pay good $$ for it).
     
  7. mhrebin

    mhrebin Well-Known Member
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    Dec 16, 2009
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    i had this issue not long ago, it happened just randomly. I was on leaked v3 and I was able to mount the SD card with a third party reader and load the update.zip file onto the card again and insert it into the phone. Boot up in hboot and it recognized the update.zip file and reflashed the phone and the problem was fixed.
     

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