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Support Error message "Unable to download themes in Show button shapes."

Discussion in 'Android Devices' started by Snakeyeskm, Mar 28, 2016.

  1. Snakeyeskm

    Snakeyeskm Android Expert
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    I am getting this message when I tried to download themes from the theme store. I can't even make sense of the sentence.
    Any ideas
     

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  2. madhurjp

    madhurjp Lurker
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    Hi i am also facing same issue on my S6 Edge Plus Device, It was working fine on 5.1.1 version after i upgrade marshmallow 6.0.1, i am getting same error message from the themes store. I contacted samsung support as they suggested to reset to default, reboot devices, clear the cache i did all these thinks but still the same problem. Anybody has solution for this or wait for new update for themes????
     
    #2 madhurjp, Mar 29, 2016
    Last edited: Mar 30, 2016
  3. bIOforger

    bIOforger Android Expert
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    Weird, theme opening/downloading never been an issue, just works.
     
  4. madhurjp

    madhurjp Lurker
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    Hi, my problem has been solved, yesterday i received call from Samsung customer services center says that "your software has been corrupted need to reinstall, so bring your mobile to service center to update the software". So what i did before submitting to service center i tried as a final step, i restored to "Factory Data Reset" and it works. Now themes are working fine. So my suggestion is to try "Factory Data Reset" not Reset Settings, there is a difference.
     
  5. Snakeyeskm

    Snakeyeskm Android Expert
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    Thanks for the feedback. Phone's been running so good that I'm reluctant to do that, but better safe than sorry.
     
  6. Qetesh

    Qetesh Lurker
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    Settings > Accessibility > Vision > Scroll down until Show button shapes & turn it off
     
    Snakeyeskm likes this.
  7. Snakeyeskm

    Snakeyeskm Android Expert
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    Qetesh , You are a lifesaver. Thank you
     

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