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Error on upgrading Kies - Kies update cannot proceed because of network error

Discussion in 'Samsung' started by bobigeorge, Apr 6, 2012.

  1. bobigeorge

    bobigeorge Lurker
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    Sep 9, 2011
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    Hi,

    Whenever Kies starts, it shows a message that a new version of Kies (Kies [update] 2.3.0.12035_16) is available for upgradaion. But when I try to update, after starting the download, it shows an error message that Kies cannot proceed because of network error. But my internet is working just fine.

    I completely uninstalled Kies and reinstalled, but this happens all the time.

    I am attaching the screenshot of the error message.
    Someone help me please.

    Thanks.
    kieserror.jpg
     

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  2. klaptrap

    klaptrap Lurker
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    This is more than likely due to you being behind a proxy server, whether you know it or not. For example, I had this issue recently with a Galaxy S3 in Singapore. The update service simply would not complete - until I used a vpn to connect to the internet and then the update completed 100% - albeit slowly. For a free vpn service use hotspotshield.
     
    tonyheaney likes this.
  3. bethanc1

    bethanc1 Lurker
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    I just disabled my firewall (AVG) kies finally proceeded with the update. Hope this helps.
     

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