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Support Error uploading image

Discussion in 'Suggestion Box & Feedback' started by MoodyBlues, Mar 9, 2019.

  1. MoodyBlues

    MoodyBlues Compassion counts.
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    I've tried uploading a screenshot in this post, but after it reaches 100% I get an error message that it's too large for the server to handle. Its size? ≈2MB. :eek:

    I've uploaded much bigger images in the past.

    Is this a known issue?

    ETA: I've tried a few more times, including today, 03/10/19, with the same result.
     

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    #1 MoodyBlues, Mar 9, 2019
    Last edited: Mar 10, 2019
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  2. GameTheory

    GameTheory Android Expert
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    This happened to me also on a smaller file, but a retry worked (before AF went down).

    Maybe this happened to you because of bugs in AF ever since the site went down a few days ago. I've been having lots of issues ever since.
     
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  3. Unforgiven

    Unforgiven ...eschew obfuscation...
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    I'm having the same problem. :(
     
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  4. MoodyBlues

    MoodyBlues Compassion counts.
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    Uh-oh...
     
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  5. MoodyBlues

    MoodyBlues Compassion counts.
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    Any update on this? I'm still unable to upload.
     
  6. Milo Willamson

    Milo Willamson Android Expert
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    hmmm.... Maybe get a new photo app, love my QuickPick, it will allow me to upload anything any size I desire.
     
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  7. lunatic59

    lunatic59 Moderati ergo sum
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    The gremlins were messing with the servers a week or so ago and I think they changed some settings. Perhaps the size isn't necessarily a MB resttiction but one of pixel dimensions? Just guessing here, but if you reduce the size (dimensions) maybe it will post?
     
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  8. MoodyBlues

    MoodyBlues Compassion counts.
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    Honey, go back and read what I said. :(

    It's a server problem/glitch/bug at AndroidForums. :)
     
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  9. Milo Willamson

    Milo Willamson Android Expert
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    I just read it again and yeah probably a glitch on here.
     
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  10. GameTheory

    GameTheory Android Expert
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    I had a feeling Gizmo got wet again. That mischievous little Mogwai. ;)

    Yeah, hopefully an update fixes all this. It's driving me nuts.
     
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  11. lunatic59

    lunatic59 Moderati ergo sum
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    px2400.jpg

    px4800.jpg

    px6000.jpg

    This image is 5294 X 3520 px and is a little over 500k

    pxglove.jpg

    I tried an image that was around 600k and 6021 px wide but I got the file size error, so the threshold is somewhere between those two.
     
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  12. MoodyBlues

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    Okay, I just tried again with the original image, whose dimensions are 1440x2560, 2.3MB. Fail.

    I downsized it to 1125x2000, 2.0MB. Fail.

    Resized again, down to 844x1500, 1.6MB. Success!

    I hope this helps troubleshoot the issue.

    Also, for whatever it's worth, these attempts were made on one of my computers (SeaMonkey/Linux), which verifies that the issue isn't exclusive to mobile (Chrome/Android).
     
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  13. Rgarner

    Rgarner Android Expert
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    Yeah, I've been having the same problem. I was going to post a photo of the busted screen on the screen door (ok, really boring but maybe diagnostic) on off topic but no dice. If I can figure out how to shrink it enough, maybe I'll try again. By the way, when I tried to find new alerts it said I didn't have any and I had to get here by using email alert instead.
     
  14. MoodyBlues

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    Since the problem still persists, I thought I'd poke this thread, hint, hint. :D

    As in my OP, even screenshots don't always work.
     
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