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Error when trying to purchase app

Discussion in 'Android Devices' started by irelentless, Aug 10, 2012.

  1. irelentless

    irelentless Newbie
    Thread Starter

    I am trying to purchase the widgetlocker lockscreen app for $2.99 and everytime I try to download it, I get an error message saying "Error rtrieving information from server. [DF-BPA-21]" How can I fix this?
     



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  2. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member

    irelentless, welcome to AF!

    Have you tried clearing the cache and data associated with the Play app, that has been known to sort.

    It also appears as though turning WiFi off and on works too so you might want to give that a go?
     
  3. irelentless

    irelentless Newbie
    Thread Starter

    I tried both and neither seemed to help. Anything I can try?
     
  4. irelentless

    irelentless Newbie
    Thread Starter

    To add to that, now it's not asking me to pay for it anymore, there is only the install button and when I click that a new error comes up saying "WidgetLocker Lockscreen" could not be downloaded due to an error.(403)"
     
  5. irelentless

    irelentless Newbie
    Thread Starter

  6. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member

    I've had a search around and apparently clearing the Google service framework data might also fix it.

    Failing that, you might have to go for a factory reset :(
     
  7. irelentless

    irelentless Newbie
    Thread Starter

    Did that as well before and it only messed up my phone not letting google play or maps work, then I had to restart the phone and they worked though. With the factory reset, it's just like restoring an iPhone?
     
  8. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member

    Yeah, it wipes your apps, settings & data. Your apps will redownload when you link your phone back to your Gmail account, you'll just lose all associated data (game saves) etc.

    Are your contacts backed up to your Google account?
     
  9. irelentless

    irelentless Newbie
    Thread Starter

    Factory reset didn't do anything but instead of billing to ATT&T account, I just put a card on it and that worked so I should be good to go now. Though even though I went to my gmail account on my phone and backed up my contacts they didn't back up to the gmail account. Luckily I still have them on my address book on my mac.
     
  10. El Presidente

    El Presidente Beware The Milky Pirate!
    VIP Member

    Glad you managed to sort it. :)
     

HTC One X Forum

The HTC One X release date was May 2012. Features and Specs include a 4.7" inch screen, 8MP camera, 1GB RAM, Nvidia Tegra 3 processor, and 1800mAh battery.

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