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EVO fees: take action!

Discussion in 'Android Devices' started by kwaping, May 13, 2010.

  1. kwaping

    kwaping Well-Known Member
    Thread Starter
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    Nov 10, 2009
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    Programmer
    San Diego, CA
    If you're like me and upset about the extra fees associated with the EVO, I urge you to take action! I wrote to dan@sprint.com and voiced my concerns. You should too! I hope that if enough people write in with their concerns about the extra fees, Dan and company may reconsider. They have a chance to hit a home run with the EVO, but I fear they are shooting themselves in the foot with greed. I don't want to see that happen - do you? So please, for everyone's sake, write in and voice your concerns (in a polite way).

    Thanks!
     

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  2. Syphon

    Syphon Well-Known Member
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    Oct 27, 2009
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    I find it funny that in the past 15 minutes, I have seen 3 different emails posted for him. I bet none of these are his email and that they are all just going to a trash box.
     
  3. hookem12387

    hookem12387 Well-Known Member
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    I'm guessing the emails are like the 4 or 5 that float around for Steve Jobs. They all go to an inbox, and frequently get answered by someone. At least somebody will read your email.
     
  4. momoceio

    momoceio Well-Known Member
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    Dec 14, 2009
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    Get over it...
     
  5. Roman G.

    Roman G. No-Posting Probation
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    I can guarantee you that Dan Hesse does not give a sh.t about the people that are to cheap to pony up the extra 10 bucks.
    He knows sprint is still the cheapest!
     
  6. Jordus

    Jordus Well-Known Member
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    dan@sprint is the email that was on those sprint commercials from a couple years ago (around instinct time).

    If you think thats his actual email...thats funny. :D
     
  7. RedWingsFan

    RedWingsFan Well-Known Member
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    I will voice my opinion to Sprint through my account on Sprintpcs.com.
     
  8. neodorian

    neodorian Well-Known Member
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    Baltimore, MD
    The only way you "make your voice heard" is with your wallet, so either bend over and take it like a good consumer or go elsewhere. It's the sad truth. In this situation I will probably be one of the former.
     
    DILands likes this.
  9. hookem12387

    hookem12387 Well-Known Member
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    It's worth the 2 minutes to send an email. There's very little loss, probably very little gain.
     
  10. vikingjunior

    vikingjunior Well-Known Member
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    May 7, 2010
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    Dan will get my email it will be via $10 a month more in my pocket which is $120 a year $240 2 years $360 3 years $480 4 years $600 5 years
     
  11. Clock

    Clock Well-Known Member
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    Retentions will take 10 dollars off of your monthly bill for the next 24 months (at least if you're coming from SERO). It worked for me and at least one other poster.

    Call them and try it.
     
  12. Bigprimo

    Bigprimo Well-Known Member
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    Feb 22, 2010
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    Vallejo, Ca.
    Best action is to switch companies...
     
  13. dkotoric

    dkotoric Well-Known Member
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    well I actually sent dan and email and that above is his email. I think I got a automated response but he prettends its hims saying someone will call me regarding my concern. hahaha, when they call me I'll say cancel my account LOL
     
  14. Rigmaster

    Rigmaster Well-Known Member
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    I don't expect a Hesse reaction unless he's doing a live newsmedia show and is directly asked why he originally indicated no additional fee and the reasoning behind the change.

    More likely to get something from him that way than via email campaigns but all's worth a shot.
     
  15. kwaping

    kwaping Well-Known Member
    Thread Starter
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    Nov 10, 2009
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    Programmer
    San Diego, CA
    Okay, I agree that it's 99% likely to not be his real email address. However, it was received by some part of the company, who replied with a form letter. Whether they contact me or not is irrelevant; whether Dan himself reads it is irreleveant.

    The point is, "consumer uproar" does get things changed. For "uproar" to take place, it needs a lot of us saying the same thing. If enough people complain through various channels, bad policies do change. So take a minute or two and compose that email!
     
  16. RedWingsFan

    RedWingsFan Well-Known Member
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    x2

    Most people just 'suck it up'. But look at it from a person that has 3-4 lines on his account that may eventually have these 'data rich' phones. Thats $30-$40 per month more just because it says EVO on their phones.

    I'm sure once the EVOs hit the street and start getting used, people's data usage will not increase so much that the $10/mth fee makes sense.

    I look forward to about 3-4 months from the day they hit the streets for people to look at their data use history on Sprint's site to see if the EVO actually uses that much more data like Sprint is making it out to be. I know if my usage doesn't change that much, i'll be contacting sprint questioning the $10 extra they charged me.
     
    kcs7272 likes this.
  17. Bigprimo

    Bigprimo Well-Known Member
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    Feb 22, 2010
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    Vallejo, Ca.
    because from what I understand they arnt charging you for service or data usage, they are charhging you for the phone itself because its a high end phone. Like a rental fee to use it!
     
  18. RedWingsFan

    RedWingsFan Well-Known Member
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    Thats not what Sprint is saying:

    John Taylor's posterous - Banter about Tech policy, mobile phones and Sprint

    "If you buy the Sprint 4G EVO, you have to pay this $10 charge each month. This is specific to the device. It's not related to whether you are using 3G or 4G. It is required if you have the phone.

    Because the phone has a faster processor, a huge 4.3 inch screen and an 8 megapixel camcorder/camera, we expect you will be using a lot more data than you would with our other devices. These features will give you capabilities that have previously never been available on a wireless device and we think they provide a premium experience. (Remember, this is the world's first 3G/4G Android phone.)"
     
  19. avacomputers

    avacomputers Well-Known Member
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    Dec 9, 2009
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    Computer Tech.
    They do respond to that email. Every time an email is sent to that address company policy requires that they call you.
     
  20. My question is, if they are charging extra because they expect you to use more data are they going to remove the 5GB cap on 3G usage? Why would I need to pay more if I am under the same cap as people not paying the evo tax.

    If 4G is available the charge makes some sense because 4G is unlimited. In theory, if you have good 4G reception you could run your whole house off of the evo and drop your ISP.
     
  21. Bek

    Bek Well-Known Member
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    Apr 1, 2010
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    Database Developer
    Chicago burbs
    Yes, it's already been confirmed & discussed elsewhere. You pay the "evo tax" and the 3G cap is removed.
     
  22. Bigprimo

    Bigprimo Well-Known Member
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    Feb 22, 2010
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    Vallejo, Ca.
    Exactly, hes not saying you are paying for the data you are using, hes saying you are paying for having a high end phone that has more capabilities than other phones. He says Sprint "EXPECTS" for you to use more data, so if I dont can I "EXPECT" to not have to pay extra? No because Im paying for the phone itself. In fact its not gaurenteed I or you will be able to use 4g because 4g isnt offered everywhere. Where in his statement does it say I will get any extra service for my 10$ he does say I pay 10$ for getting a phone that has extras? Data usuage will not go up or down. Furthermore if I want to use the hotspot I have to pay 29.99, again the 10$ is a luxury tax to use the phone not the service!
     
  23. Bigprimo

    Bigprimo Well-Known Member
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    Feb 22, 2010
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    No, because in order to do that you have to pay the 29.99mo charge also to access the hotspot capability!
     
  24. Or root it. :D
     
  25. If that is the case, then I have no problems with the fee.
     
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