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Support evo not sending or receiving mms

Discussion in 'Android Devices' started by jkulnane, Nov 17, 2010.

  1. jkulnane

    jkulnane New Member
    Thread Starter
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    Nov 17, 2010
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    okay, so I'm a new evo owner, had the phone for about 2 weeks. Love it, it's the best. Onto the problem. When I first got my phone I was sending and recieving pics no problem. A few days later I was not able to send a pic. I thought it might be too big, but knew that the evo should reduce the size and send it. After doing some reading online, I found many people suggested downloading handcent. I did this, but still can't send or receive mms. My phone is not rooted, don't know what that would do anyway.

    I know there are some hardcore evo users reading these threads and I see many people have had the same problem I have, but I have not found an answer to this yet.

    It's not a huge deal if I can't see the picture my buddy send me of his ass, but with this phone I should be able to see it if I want to. Any help is much appreciated.
     

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  2. sitlet

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    Apr 11, 2010
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    Call sprint customer service. There have been a lot of tower outages over the last few weeks.
     
  3. Mr. Ed

    Mr. Ed Well-Known Member
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  4. jkulnane

    jkulnane New Member
    Thread Starter
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    Nov 17, 2010
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    well I could not wait for an answer so I did a hard reset on the phone. Oops, I forgot to store my contact on the sd card so had to go to sprint today and have them redo the contacts list from my old phone. tried sending a pic via the default mms and it did not work. downloaded handcent again and was just able to send a pic. This is what happened before, it worked then just stopped working. We shall c
     
  5. sitlet

    213

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    Did you call Customer Service yet?
     
  6. Mr. Ed

    Mr. Ed Well-Known Member
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    Jun 27, 2010
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    indeed, i would have stopped at the stock msg app not sending. take the phone in to a service repair center or call customer care
     
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