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Support Evo will not send or receive MMS

Discussion in 'Android Devices' started by TwinnieMama, Aug 5, 2011.

  1. TwinnieMama

    TwinnieMama Lurker
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    I am unable to find an answer to my issue anywhere. I cannot send or receive picture mail. This happened to me one other time before; I called Sprint and was told to hard reset my phone. I won't do that again, because I honestly feel that was just the easy way out. There has to be some way to fix it. That being said, I have taken out the battery, let it stay out for a good 20 min. before rebooting. I updated my profile and PRL and I cleared the data in the messaging app. I disabled WiFi and they won't come through using 3G either. I even uninstalled handcent and the problem persists with the stock app. Absolutely none of the above has fixed this issue. I send and receive picture texts daily, so I would really love to have this running again! I have sent myself a photo and it did not go through. I keep getting "generic network failure".
    I also noticed there is nothing set under any of the connection settings. Should there be something there?
    Thank you in advance for any help you can offer me!
    ps- I am not rooted.
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    how good is your 3g signal? do you have data but can't send messages? i'm not sure that it will help but you can try this: http://androidforums.com/evo-4g-tips-tricks/280082-major-solution-fix-your-slow-3g-speeds-evo4g.html. other then that i would take it back to sprint.
     
  3. flatlander

    flatlander Well-Known Member
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    What txt program are you using??? I had Handscent, mms (picures) worked for a while then quit. tried gosms pro same thing...(picures would sent for a while) then quit again. during this time I could send regular text messages ok with both programs. and I could send mms (pictures) with the stock txt program. I am at a loss about this. I am now trying chomp and have no problems, but it has only been few days. has happened on both phones evo 4g and evo shift. so far no help

    i do not get a general network failure, just picture does not sebd
     
  4. Darenger361

    Darenger361 Lurker
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    I have the same issue.
    Text only works fine.
    Generic Network failure when sending pic.
    I called Sprint
    We went through a few steps. Including removing the battery and re-booting.
    (Not Hard Reset) Worked great for about 16 hrs.
    Now won't work again. Very frustrating.
    That's all the info I got.
     
  5. Darenger361

    Darenger361 Lurker
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    Not Rooted
    2.3.3
     
  6. 10acboy

    10acboy Lurker
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    My Evo is rooted, but I am having the same "generic network failure". I would love to get this fixed. Love my phone, but really thinking hard about upgrading to something else soon.
     
  7. tube517

    tube517 Android Expert
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    What messaging app are you using? Do you have a good data connection or wifi when sending?
     
  8. Rxpert83

    Rxpert83 Dr. Feelgood
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    Have you tried simply updating your PRL and profile within settings?
     
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