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Support exchange activesync slow after going to sleep

Discussion in 'Android Devices' started by Jabul, May 28, 2010.

  1. Jabul

    Jabul Member
    Thread Starter
    5

    May 22, 2010
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    Has anyone had the problem of the exchange/activesync not pushing email like it should after the phone goes to sleep?

    If the phone is awake than I don't have any problems. Email comes immediately and quickly. If it falls asleep for more than 10 minutes or so it'll push email a good 10-15 minutes late.

    I read a couple people had similar issues and the only advice people gave was to ensure that the mobile network box was checked on. People also said to ensure "enable always-on mobile data" is checked as well. Both are but I'm still having these issues. It happens with both the regular exchange interface and I also tried touchdown but it does the same thing.

    Am I alone here?
     

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  2. Jabul

    Jabul Member
    Thread Starter
    5

    May 22, 2010
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    bump...any ideas on what might be the problem?
     
  3. Aussie

    Aussie New Member
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    May 28, 2010
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    i have noticed the same thing with my Desire..my old iphone always got emails straight away but once the desire goes to sleep they dont get pushed for anywhere from 3-20 mins later. but gmail always comes through straight away. it has to be a sync issue with sleep...
     
  4. Jabul

    Jabul Member
    Thread Starter
    5

    May 22, 2010
    8
    0
    5

    same here...gmail goes instantly but exchange gets delayed during sleep. very irritating!
     
  5. Aussie

    Aussie New Member
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    May 28, 2010
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    i have contacted HTC just now by phone and they said they have not heard of this issue !..
    so now they have.. i have also emailed there support just in case..
    lets see what happens !
     

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