When using the Exchange ActiveSync mail, I'm trying to enable the HTC Incredible to view e-mail in HTML format. I've gone to Settings --> Send & Receive... but the "Message Format" option is greyed out and not enabled. I then tried switching the "Mail size limit" from 10KB to "Entire Mail" as one user suggested for the HTC Hero on Sprint - but that didn't seem to work either. I've also seen in places that Exchange 2007 or 2010 is required to get HTML email... we're about to upgrade, but we're currently on Exchange 2003 - so that could be the cause of the issue for whatever reason. Has anyone had any luck with this on the HTC Incredible?