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exchange issues

Discussion in 'Android Devices' started by spaz480, Jun 10, 2010.

  1. spaz480

    spaz480 Lurker
    Thread Starter

    Jun 10, 2010
    I am trying to set up an exchange server on a customers Motorola droid that they had purchased from us the other day, he brought in the HTTPS URL as well as his username and password, but when I put it in it gets hung up on authenticating the incoming server information it always comes back with unable to connect to incoming server.

    when i put the info into my web browser on my laptop I am able to connect fine. any suggestions?


  2. aioka

    aioka Newbie

    Jun 11, 2010
    IT Admin
    Ankeny, IA
    There could be a number of issues causing this.

    It's possible that his company does not allow unknown devices on thier exchange server and he would need to talk to his IT to get permission to use that. It could also be restrictions that his exchange will not allow devices that do not fully support Microsoft ActiveSync which untill 2.2 Froyo comes out is not supported on the Android OS without a 3rd party application.

    The best thing would be to refer him to his exchange admin as they would know thier system the best.
  3. rvonder

    rvonder Member

    Nov 6, 2009
    D.C Metro
    The internal Android email client in 2.1 is pretty weak in terms of Exchange support, including enforcement of security policies required by the server. 2.2 improves on things, but still falls short of delivering Outlook-like functionality. My best advice is to try Touchdown instead - you can download a full-function trial from the Market to test before buying. It does include Activesync (under license from MS), and can connect in a couple other ways if Activesync isn't available on the server end. I've been using Touchdown for months, and am very pleased with both the product and the great support and continuous enhancements from the developers (Nitrodesk). IMHO, it's a must-have app if you rely on Exchange.

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