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Exchange push isn't working

Discussion in 'Android Devices' started by Vertigo1, Apr 23, 2010.

  1. Vertigo1

    Vertigo1 Well-Known Member
    Thread Starter
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    Apr 20, 2010
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    Got my Desire hooked up to Exchange without problems and it all works, with the exception of push emails. Basically new emails only arrive when the phone initiates a sync.

    I have the relevant options enabled on the server and can't see anything related to push on the handset so I'm a bit lost as to why this doesn't work.

    Anyone have any ideas?

    Thanks
     

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  2. hot-fuzz

    hot-fuzz Active Member
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    Mar 28, 2010
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    You sort mentioned it. Have you got email retrieval frequency set to "PUSH" ?
     
  3. NZtechfreak

    NZtechfreak Well-Known Member
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    Medical Doctor
    Auckland, New Zealand
    It doesn't default to Push sync when you set it up, its set to sync every 15 minutes or so - you're sure you set it to Push? Its working fine for me...
     
  4. Vertigo1

    Vertigo1 Well-Known Member
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    No I didn't - totally missed that option, thanks.

    Have enabled it (both off and on peak times) but alas stuff still isn't coming down to the phone when it arrives at the server :(
     
  5. Vertigo1

    Vertigo1 Well-Known Member
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    Well now my Inbox has stopped synchronising altogether, even if I force it manually :(
     
  6. etherial

    etherial Member
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    Victoria Australia
    I'm having problems with mine too. It worked fine yesterday when I first set it up on Wifi, then I went into 3G and it wouldn't work. I couldn't get it to do anything sync wise.

    Tonight I get back to WiFi and it wouldn't work again. Did a factory reset and started again and it is working on WiFi again for a while then stopped. Pulled the battery and jus put it back in and it has come back to normal again.

    Very frustrated.
     
  7. dd1989

    dd1989 Active Member
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    Apr 10, 2010
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    Mine is working fine on Push :s
     
  8. Vertigo1

    Vertigo1 Well-Known Member
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    Ok well I binned the whole account and set it up again with push enabled from the start and it seems to be working :) Will see how it goes.

    One other question - when I delete an item in my inbox, nothing happens to it on the server, it just remains in my inbox. If I move it to the Deleted Items folder then this is replicated on the server. Is anyone else seeing the same behaviour?
     
  9. Vertigo1

    Vertigo1 Well-Known Member
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    Ah, this seems to work now :)
     
  10. NZtechfreak

    NZtechfreak Well-Known Member
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    Medical Doctor
    Auckland, New Zealand
    You're welcome.
     
  11. keyser

    keyser New Member
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    I don't see the option for Push?
     
  12. Vertigo1

    Vertigo1 Well-Known Member
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    If you go into the update frequency selection and scroll up - it's just off the top of the list, so to speak. I didn't see it at first either :)
     
  13. keyser

    keyser New Member
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    Apr 23, 2010
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    Weird, I'm sure I tried that before. Thanks!
     
  14. Squash_man

    Squash_man Well-Known Member
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    Apr 11, 2010
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    I need help here. I can't find the Push setting at all!!!! On my phone under frequency\peak times I've got the option of 5 mins then manual (so no Push).

    I'm using a hotmail account.
     
  15. dutchtrumpet

    dutchtrumpet Active Member
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    Push is only available in the htc app with exchange accounts. Hotmail is not exchAnge. .
     
  16. Squash_man

    Squash_man Well-Known Member
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    Thanks for that dutchtrumpet.

    Now the the next question; although my phone is set to check emails every 5 mins, it still isn't doing it :( Any reason for this?
     
  17. BadByte

    BadByte Member
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    Apr 29, 2010
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    Store manager
    Oslo, Norway
    Guess your phone is a buddy of my own htc desire, it too is very lazy when it comes to mail :(
     
  18. Squash_man

    Squash_man Well-Known Member
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    :( I didn't want to hear that LOL
     
  19. Squash_man

    Squash_man Well-Known Member
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    I previously set the frequency at 5 mins and 1 a day off peak.

    I've just set it to 10 mins and 4 hours at off peak. Seams to be working at the moment. So I'll see how it goes for the next few days. Ok, so it's not PUSH, but it's better than not working at all!
     
  20. czm2000

    czm2000 Well-Known Member
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    I experienced this problem with my new Incredible a couple days ago. But ad soon as I would disconnect from WiFi my Exchange Push would immediately begin working again. Very strange.
     
  21. czm2000

    czm2000 Well-Known Member
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    This is true. The good news is I just read an article yesterday that said in the near future Microsoft will be enabling Active Sync Exchange support for Hotmail. Pretty cool.
     
  22. BadByte

    BadByte Member
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    Apr 29, 2010
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    Store manager
    Oslo, Norway
    After some testing I find that my desire will only check for mail once the phone is unlocked, once the screen lock is on back on it "fakes" a server error and refuses to fetch new mail. So tempted to go back to iphone, at least its exchange work when the screen lock is on.
     
  23. Vertigo1

    Vertigo1 Well-Known Member
    Thread Starter
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    Apr 20, 2010
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    FWIW, I had some issues with Exchange sync when I first tried it. In the end I totally removed the email account from the phone and configured it again from scratch and this fixed it.
     
  24. BadByte

    BadByte Member
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    Apr 29, 2010
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    Store manager
    Oslo, Norway
    Found out why my exchange push don't work right. Most of the time I'm on wifi (work & home) and it turns out wifi is done by the main cpu and only done when the screen is active so once the screen turns off so does the wifi. This would have been ok if desire had remembered to reestablish data connection via mobile network when in sleep mode. The wireless options says it can do this but it forgets to actually do it :(
     
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