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Support Exchange Sync error

Discussion in 'Android Devices' started by nkundalia, May 6, 2010.

  1. nkundalia

    nkundalia New Member
    Thread Starter
    5

    Apr 14, 2010
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    Hi,

    I've been having an Exchange sync error but don't how to find more dettails of the actual error, was working fine until yesterday and am told nothing has changwed on the serverside.

    the error I get is "Sync protocol error"

    Has anyone seen this before?

    Thanks

    N
     

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  2. etherial

    etherial Member
    36

    Apr 23, 2010
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    Victoria Australia
    I often get exchange sync errors things like "sync is experiencing problems" which I find most helpful...not!
     
  3. nkundalia

    nkundalia New Member
    Thread Starter
    5

    Apr 14, 2010
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    I tried restarting my phone, and now i don't get error message, along with not getting my email!
     
  4. adelard

    adelard New Member
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    May 21, 2010
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    I am getting the same problem syncing email. Removing the account and adding it again sorted the problem for about a day. A hard reset meant that the problem went away for over 2 days!
    This is a serious issue which needs resolution but I am getting nowhere at the moment
     
  5. 0860pepe

    0860pepe New Member
    5

    Jul 7, 2010
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    Hi
    I seem to be having the same problems with the sync, either on or not at all, also contacts are not the same as in outlook, I'm missing people ?
    Pairing with my car parrot seems to be only when it decides to ?
    Disconcerting at times.
    Any suggestions
    Please

    Thanks
     
  6. crayfishuk

    crayfishuk New Member
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    Jul 9, 2010
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  7. luckyb56

    luckyb56 Member
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    Aug 1, 2010
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    This work around doesn't work for me. When I go to Settings > Accounts & Sync > Exchange ActiveSync and do sync now, it shows exclamation mark besides the sync icon.
    Anyone having similar issues?
     
  8. Vertigo1

    Vertigo1 Well-Known Member
    56

    Apr 20, 2010
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    Can't say I have any problems myself, touch wood. Out of interest, what versions of Exchange Server are those with issues connecting to?
     
  9. luckyb56

    luckyb56 Member
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    Aug 1, 2010
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    It's 2.00.0037.218634
     
  10. philip3232

    philip3232 New Member
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    Sep 8, 2010
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    I too am having this issue. I have a Droid Incredible. The issue was occurring on 2.1. Unfortunately since my upgrade to 2.2 the issue still occurs at what appears a greater frequency. While contacts and calendar will continue to sync without issue, mail will no longer display new inbox items and displays the error "Sync protocol error" with the sync icon and an exclamation mark preceding the error.

    The only workaround I have found to work is to delete the mail account from my Incredible and re-add it which is tedious at best and only helps for a day or so before it occurs again.

    I too will be switching off this phone as soon as possible because my business exchange mail is too important to me to have to continually deal with this headache. My plan is to wait this headache out until January when Verizon will hopefully have the iPhone. Hopefully HTC / Android comes up with a fix before then or my switch to Android will be doomed.
     
  11. Qashqai

    Qashqai Member
    5

    Jul 25, 2010
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    I now haven't got any problems but.....
    A few months ago I installed a task-killer. I thought it would be good to have one because of draining my memory. But from that point I also noticed that my Exchange mail didn't sync anymore.

    So.... take a look at programs running. It must be a problem with that.

    p.s. I'm syncing with exchange 2007 and my collegue syncs with exchange 2010.
    Both without problems.
     
  12. I too have this problem. In fact I had it when I had an untouched, unrooted Android 2.1 Desire.

    My phone is now a rooted Froyo flavour, and the problem still persists.

    I also have other issues, for example sometimes emails that I can see in Outlook or OWA do not appear on the phone, then mysteriously, after working fine for weeks on end, suddenly my email stops syncing, but calendar and contacts sync fine.

    The only solution I've yet to find for this is to remove and recreate the EAS account, which frankly is a bind, since I often end up with duplicated calendar events.

    I run my own Exchange server (2003), and used my old E71 with it, and had very few issues.

    This is driving me mad, and HTC need to fix it.

    Since posting, I've deleted and re-created my EAS account, and changed the settings so that when conflict resolution is carried out, items are kept on the phone. It synced nicely, including some items that failed to sync before, so I guess only time will tell now.

    I'll wait and see....
     
  13. rstep27

    rstep27 New Member
    5

    Feb 21, 2011
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    Any more info on this issue. I just got an HTC Inspire 2.2, and same thing with activesync account, mail only.
     
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