Bought a Motorola Triumph (carrier: Virgin Mobile) a few weeks ago, it's not charging reliably. Wiggling the jack sometimes works, not always. Tried several chargers, pretty sure it's the phone. I want to return it to the store (Best Buy) and exchange or replace it with another model. Never had to bring a phone back before, seeking advice. My main question is this: if you delete photos, are they still available on the storage area of the phone or on the SD card? Can you recommend a secure data removal app (something similar to Eraser)? Other things I'm looking for: A good way to save my texts A list of any other kinds of data I should save Info about any other privacy concerns I should be thinking about when returning a phone to a store Tips on navigating Best Buy's return policy Suggestions for other phone models. I had an LG Optimus V and was fairly satisfied with it; I might go back to it if the Triumph really is a lemon. My carrier is Virgin Mobile. Please feel free to weigh in. Thanks very much for your time.
stef7 gave the following (excellent) reply: Well, before I would consider selling or returning mine, I'd probably do the following: 1). Copy all your content from the SD card onto a personal computer using drag and drop over the USB cable. 2). Perform a SD Card Format Menu | Settings | SD card and phone storage settings | Unmount then Format ((alternatively, you could power down the phone, pull the 2GB card out, and put in a blank 2GB card... you could re-use the 2GB card by removing the one from the replacement phone and putting the saved one back in)). 3). Clear your phone number using the Phone App and entering ##VIRGIN# and View, then doing it again and selecting Edit and entering 0s for your phone number. I don't think there's anything wrong with leaving the other number alone - just alter the one that was your phone number... 4). Perform a Factory Reset (follow the procedure here) https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/64814/~/motorola-triumph---master-reset-%2F-factory-data-reset As for saving your texts, I suppose you could download MyPhoneExplorer from the Market (for the phone), and from the Web (for the PC) and use that. But honestly, you want to save them?
