Bought a Motorola Triumph (carrier: Virgin Mobile) a few weeks ago, it's not charging reliably. Wiggling the jack sometimes works, not always. Tried several chargers, pretty sure it's the phone. I want to return it to the store (Best Buy) and exchange or replace it with another model. Never had to bring a phone back before, seeking advice. My main question is this: if you delete photos, are they still available on the storage area of the phone or on the SD card? Can you recommend a secure data removal app (something similar to Eraser)? Other things I'm looking for: A good way to save my texts A list of any other kinds of data I should save Info about any other privacy concerns I should be thinking about when returning a phone to a store Tips on navigating Best Buy's return policy Suggestions for other phone models. I had an LG Optimus V and was fairly satisfied with it; I might go back to it if the Triumph really is a lemon. My carrier is Virgin Mobile. Please feel free to weigh in. Thanks very much for your time.