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Exchanging phones question

Discussion in 'Android Devices' started by moodockr, Aug 3, 2010.

  1. moodockr

    moodockr Lurker
    Thread Starter

    So I got my phone a week ago or so and it just now started having problems with the GPS and randomly shutting off as well as the battery life being drained within a couple of hours from fully charged. Im guessing I should exchange my phone for a new one within my warranty period. Do I need to bring the original box and everything along with it to exchange it?

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  2. rob989_69

    rob989_69 Well-Known Member

    Yes. Done so twice and both times required.
  3. moodockr

    moodockr Lurker
    Thread Starter

    okay cool thanks I didnt want to have to go there without it and have to go all the way back home haha
  4. rob989_69

    rob989_69 Well-Known Member

    Yep, they actually swapped ALL the accessories too. Though 1 time I dind't bring the wall charger and neither time did I bring the earbuds.
  5. moodockr

    moodockr Lurker
    Thread Starter

    haha seems a bit useless that they do that but I guess its good on the customers perspective hopefully the new phone will be all good and no problems with it fingers crossed!!
  6. rob989_69

    rob989_69 Well-Known Member

    Just fair warning, if you're exchanging due to GPS don't. It's a problem across the board with the phone. Replacement won't fix it. Now the random shut downs, yes, I'd swap for that.
  7. Jetspeed

    Jetspeed Lurker

    How about for a new battery?
  8. moodockr

    moodockr Lurker
    Thread Starter

    yeah I am exchanging for the random shut off due to me being late for work because it shut off at the middle of the night and it has been throughout the day as well as the battery lasting for a maximum of 4hours during the day on standby mode o_O very annoying
  9. MassacrMan

    MassacrMan Android Enthusiast

    I actually did that today.... >.>
  10. moodockr

    moodockr Lurker
    Thread Starter

    haha thats no good!!! this forum has been really helpful with information :)
  11. baeken

    baeken Lurker

    i just went and exchanged my phone. crossing my fingers. I got about 8 hrs of battery life before it completely died on me. going to do a full charge before i turn it on.

Samsung Captivate Forum

The Samsung Captivate release date was July 2010. Features and Specs include a 4.0" inch screen, 5MP camera, 512GB RAM, Hummingbird processor, and 1500mAh battery.

July 2010
Release Date

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