Experience With Ozone.AI Extension?

I signed up for an account on Ozone.Ai, which is a website that claims to track internet data usage, & monetizes it, to your benefit. They have an extension, that they use to facilitate this. Up 'til now, I have not had any problems with the extension.
Today, I went to look at my earnings on their website, & it's kicked me back down to the same level of progress, that I had, before I installed the extension.
I've considered uninstalling/ reinstalling the extension, but fear that doing so may erase any chance of me regaining my previous points, and may even keep me from earning any future points.
My question is:
1. Has anybodyelse had experience With this website/ their extension?

2. Is there a way to fix the functionality of this ext tension?

Merry Xmas!