Experience with Verizon phone replacement

As long as you didn't physically alter/damage it in any way, that should be a warranty problem since it falls under the 1 year warranty electronic devices are required to have. I would contact Motorola before I contact your insurance provider; either one will replace it, but Motorola will be free and you might get your original phone back rather than a refurb.

 

The warranty if no physical/liquid damage to the phone would be through Verizon Wireless, and they would send out a Certified Like New Replacement and you have to return the original device within 5 days.

00smurf

 

With me they just replaced the covering for the phone with no hassle.

 

I've always had an amazing experience with just walking into a corporate store (Specifically the store in Rochester Hills, MI) and speaking with an associate. In the past 9 years I've either walked out with a brand new phone or had a replacement in 24 hours.

As a matter of fact, I just went in yesterday because the headphone jack on my DX quit- I walked out with a brand new DX2 fresh out of the box.