Experience with Verizon phone replacement

[Checkka]

I've had my Droid 2 for about 9 months now and one of the capacitive buttons (specifically the back button) appears to be broken. I have insurance and was wondering how the replacement process goes? Will they replace my current phone with the same exact model? Will i have any choice of which replacement I get?

Also, should I be covered by the warranty or the insurance?

 

[drdoom]

As long as you didn't physically alter/damage it in any way, that should be a warranty problem since it falls under the 1 year warranty electronic devices are required to have. I would contact Motorola before I contact your insurance provider; either one will replace it, but Motorola will be free and you might get your original phone back rather than a refurb.

 

[Checkka]

Would I contact motorola through some support line or can i handle warranty issues through Verizon?

One big issue is that my mobile phone is my main line, so I can't be without it for any period of time to allow motorola to repair it. This includes email access, web, GPS, etc.

 

[Steven58]

Either call verizon. 800 922 0204 or bring your phone into a corporate store for a replacement. It's easy and painless. You'll get a replacement phone pronto.

 

[00smurf]

The warranty if no physical/liquid damage to the phone would be through Verizon Wireless, and they would send out a Certified Like New Replacement and you have to return the original device within 5 days.

00smurf

 

[trips]

With me they just replaced the covering for the phone with no hassle.

 

[Decibles]

I've always had an amazing experience with just walking into a corporate store (Specifically the store in Rochester Hills, MI) and speaking with an associate. In the past 9 years I've either walked out with a brand new phone or had a replacement in 24 hours.

As a matter of fact, I just went in yesterday because the headphone jack on my DX quit- I walked out with a brand new DX2 fresh out of the box.