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Explanation mark on my video

Discussion in 'Android Apps & Games' started by Angel flower, Jul 20, 2019.

  1. Angel flower

    Angel flower Lurker
    Thread Starter

    Hello I hope someone can help me please... I did a video recording on my Samsung J5 and it has a grey circle with an explanation mark...when I go to play it says "Failed to play video an unknown error has occurred" I cleared the Cache.. I should have used voice recording. Its a very important meeting one and I am worried I have lost it..Please help..Thanks

    PS I am not good with the phone stuff...
     


  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    That doesn't sound good, though "unknown error" is obviously not a helpful message.

    The first thing I'd do is use a file explorer and check that the file is there and is a sensible size. I'd then take a copy of it (copy to elsewhere on the phone, to SD, or to a computer - the last would be best). Then I'd see whether a different app can play it: try VLC, which can handle most things. Also if you have a computer see whether you can play it there.

    The key question is really whether the problem is with the file or your video player. If the latter it's not a big deal, if the former you probably have lost it.

    P.S. it's actually an "exclamation mark".
     
    Angel flower, Dannydet and lvt like this.
  3. Angel flower

    Angel flower Lurker
    Thread Starter

    Hi Thanks for the reply, I have copied it to my computer but am stuck now, I will play about... I think its lost :(

    Yes after I posted I realised the error, "exclamation Mark" :)
     

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