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Extremely Disappointed with HTC repair

Discussion in 'Android Devices' started by musicmaster, Aug 27, 2010.

  1. musicmaster

    musicmaster Newbie
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    A few weeks back, my HTC Mytouch (Magic)'s headphone jack stopped working. I had called them up and had an RMA set up to have it fixed.

    In the box, I had included a typed note stating the problem, stating the phone is unlocked and that I would like it returned unlocked, and a simple request to remove dust from under the screen (since they would have the phone apart anyways)

    Anyways, when I get the unit back, they changed motherboards (new IMEI number), re-locked the phone and didn't clean the dust out from under the screen.


    I called HTC support on Monday and explained how the phone was unlocked when sent in and because it is a different IMEI number than the one that I purchased, T-Mobile wouldn't supply the unlock code. The woman on the phone said it could take 48 hours for them to get back to me with the code.
    I called HTC and they said it could take up to 72 hours to get the code. Called yesterday. Was told that the guy had emailed the support team directly and I would have it by this morning. Called and they said it would take 7-14 days and it would be text-messaged to me.

    I'm really, really ****ed off. They didn't read the note I included and wrapped the phone in and they are taking forever to get the code to me.

    T-Mobile isn't any help because I had initially bought the phone and used it as a pre-paid. Closed the account there a few months back.
     

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  2. musicmaster

    musicmaster Newbie
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    May 31, 2010
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    Week later. Still no code
     

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