So I have a squeaky clean account with Verizon, four lines, all smart phones minus one phone. NEVER missed a payment and always upgraded. I have had plenty of problems with my phones but never complained too much or created issued. I have been very nice with them, but I've about hit my limit here. We have a defective Moto Droid on our account, and a defective Incredible. They have already agreed to give me an X for my Incredible. But, they have sent us not one, but now 3 refurbrished phones that are crap. The screens have ALL been loose, and the build has been absolute crap compared to the original phone. They are sending me another one from a different warehouse tomorrow. I am so irritated. If I receieve another refurb with a loose screen and bad build I don't think I am going to be able to deal with Verizon very nicely. What do you think I should do? Should I be nice and wait for ANOTHER refurb if this one is bad? Or should I get mad and tell them they can take there refurb backs and send me a NEW phone?