Facebook App - Tagged people, tagged events, etc.. unclickable

[Kyle Wisdom]

Forgive me (and please point me in the right direction) if this has already been posted, but I haven't found anything yet.

But I have been having a weird problem with the Facebook App on my Note 8.

I've already ensured its up to date and I have completely uninstalled and reinstalled it without any change.

The problem is this: When I scroll by a post that says "John and 17 others were tagged in a post" or "Julie posted in Family Christmas Event", etc... When I click on those things, it just opens the comments for that post.

Just a couple of weeks ago, if I clicked the name of the event, it would open the event. If I clicked the "and 17 others" tagged, it would show me a list of everyone tagged.

But now, it just opens the comments section, no matter where I click.

Anyone else experience this, and more importantly, anyone find a fix?

Thanks!

Kyle

 

[Dannydet]

It's nothing more than Facebook.
Each update of their app breaks things that used to work.
Wait until they release a new update or contact their developers

 

[lvt]

What do you use, Facebook or Lite?

 

[lunatic59]

When I scroll by a post that says "John and 17 others were tagged in a post" or "Julie posted in Family Christmas Event",

Hmmm. I don't see notifications like that in my news feed. When i go tot the notifications tab and click on those things, it takes me to the post, not the comment.

 

[Kyle Wisdom]

Hmmm. I don't see notifications like that in my news feed. When i go tot the notifications tab and click on those things, it takes me to the post, not the comment.

This is not in my notifications, this is in my news feed.

 

[Kyle Wisdom]

What do you use, Facebook or Lite?

Facebook

 

[lunatic59]

This is not in my notifications, this is in my news feed.

That's what I meant. Facebook notifications, not Android notifications. I can't seem to recreate what you are seeing. Maybe a screenshot would help. (please blank or blur any personal information)

 

[Kyle Wisdom]

That's what I meant. Facebook notifications, not Android notifications. I can't seem to recreate what you are seeing. Maybe a screenshot would help. (please blank or blur any personal information)

It isn't a notification at all, it is the news feed, its just a post.

Here is a screenshot. The two arrows point to things I should (and used to be able to) click on. When I click on the "Evergreen Christian Community" it should take me to the page. The second screenshot shows what happens when I click it, it shows the comments section.

Whether I click on the link in the post or click the name of the page, both of them open up the comments section.

Let me know if that makes more sense, thanks!

 

[lunatic59]

Okay. I just opened that Facebook page and clicked on the url and it took me right to the web page. Clicking on the title took me to the group's page. My Facebook app version is 198.0.0.53.101 if that helps.

You might try going to menu>settings>apps>facebook and clearing the app data and then reboot the phone. Mind you, this should change all settings to default for Facebook and you'll have to log in again, but there's not much else you can try.

 

[Kyle Wisdom]

I tried it, even though I had already uninstalled and reinstalled the entire app and it didn't fix it. I guess I'll just wipe my whole phone and see if that changes anything.

 

[Kyle Wisdom]

Factory wiping my phone fixed it. There must have been something confused in the system from times that I used a different account, uninstalled the app, etc... Thanks!

 

[Kyle Wisdom]

And now it stopped working again.... Don't know if there is another app that I installed or that updated that is is conflicting or what, but so annoying :/

 

[lvt]

Please stop wiping your phone

 

[Kyle Wisdom]

Please stop wiping your phone

Yeah, I only did it 1 time, not doing it again. There are a lot of other Note 8 users complaining about this in the Google Play reviews for the app, so it'll just be a waiting game for their developers to figure it out I guess :/

 

[Dannydet]

It's nothing more than Facebook.
Each update of their app breaks things that used to work.
Wait until they release a new update or contact their developers

 

[lunatic59]

There are a lot of other Note 8 users complaining about this in the Google Play reviews for the app

Interesting. What is your default browser? Perhaps it's something conflicting with the Samsung webkit or webview? I would assume that after your reset and it worked, there were updates that needed to be applied. Ultimately if it's something that is only happening on Samsung Notes, then it's between Facebook and Samsung.

We have seen issues before with Samsung bundled apps and Android updates. Those two don't play well together.

 

[Kyle Wisdom]

It is set to Chrome. I set it back to Samsung Internet and rebooted and tried again, but no change.

 

[Kyle Wisdom]

There was an update yesterday. I promptly closed Facebook, installed the update, opened it and tried it again. Still was broken.

But somehow today, without another update, it is working as it is supposed to....

 

[lunatic59]

Was the update a Facebook update? or Google Play Services?

 

[Kyle Wisdom]

Was the update a Facebook update? or Google Play Services?

Facebook.

 

[lunatic59]

I can't begin to guess why it started working, but keep us updated if it starts not working again.