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Facebook Login problem

Discussion in 'Android Lounge' started by CW69, Jan 10, 2021.

  1. CW69

    CW69 Lurker
    Thread Starter

    I have been locked out of my Facebook account for a few months now because I have 2-Factor Authentication turned on. I have contacted Facebook many times, but have not received a complete & helpful answer.
    I am wondering if anyone here can give me some advice/help.

    How I logged into my Facebook account:
    1. Using my desktop computer, I'd type in my email address & password.
    2. Get a message asking for my Two-Factor Authentication code.
    3. On my phone, I'd open Google Authenticator to get the code.
    4. Back on my desktop, I'd type in the code & then I'd be let into my account.

    Problem:
    My phone broke bad enough that I cannot gain access to Google Authenticator & therefore, I cannot get the code.

    I've tried Facebook's 'Need another way to authenticate?' route, but that didn't help at all.

    Using Facebook's 'Login Approvals Page', I've sent Facebook all this information along w/my Driver's License; but received this emailed reply: "We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account."

    Does anyone have any suggestions for me?
     



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  2. Dannydet

    Dannydet Extreme Android User

    My phone broke bad enough that I cannot gain access to Google Authenticator & therefore, I cannot get the code.
    What exactly does this mean?
     
    puppykickr and ocnbrze like this.
  3. CW69

    CW69 Lurker
    Thread Starter

    Seriously?
    It means I cannot open Google Authenticator on my broken phone, so I cannot get the code Facebook is asking for.
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

  5. Dannydet

    Dannydet Extreme Android User

    I think @ocnbrze is giving you the best option available.
    If your phone is broken why aren't you replacing it?
    If it was me, I wouldn't be hanging onto a phone which doesn't work.
     
    puppykickr and ocnbrze like this.
  6. CW69

    CW69 Lurker
    Thread Starter

    ocnbrze: Unfortunately, that is correct :(.
    I'll read over the link you've supplied, perhaps something will help me. Thanks.

    Dannydet: I did replace the phone & downloaded Google Authenticator to the new phone. But to transfer my information, I need to access Google Authenticator on my old phone. I'm just hanging onto the old phone (for now) just in case I do find a solution that will help me.
     
    #6 CW69, Jan 12, 2021 at 2:36 PM
    Last edited: Jan 12, 2021 at 2:45 PM
  7. Dannydet

    Dannydet Extreme Android User

    Isn't there an option to not even use Google Authenticator at all?
    Login to your Google account / Gmail account on a computer using a browser such as Chrome and disable it or delete it.
     
    ocnbrze likes this.
  8. Dannydet

    Dannydet Extreme Android User

    Turn off 2-Step Verification
    On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account.
    At the top, tap Security.
    Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
    Tap Turn off.
    Confirm by tapping Turn off.
     
    ocnbrze likes this.
  9. Re: Facebook login, same problems, I cannot synch with my Milo Willamson account to the fb either, it is me though, but please I do not mind starting fresh either..
     
  10. Trom

    Trom Android Enthusiast

     
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