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Factory apps won't work

Discussion in 'Android Devices' started by Xperiaprolems, Nov 6, 2014.

  1. Xperiaprolems

    Xperiaprolems Lurker
    Thread Starter

    Hi, couldn't find a thread about this so figured I'd have to ask the question for once.

    None of the apps that my phone originally had installed are working. I noticed this when my alarm clock suddenly didn't work. When I try to open "Album" it just loads eternally in the upper right corner and then my phone just shuts off after a while if i don't press "back" in 2 minutes. My Walkman doesn't work either. I've tried to clear the data on everythinga and restarting my phone, but nothing seems to work.

    I recently replaced my old 32gb sdcard with a 64gb and filled it up completely, I don't think this has anything to do with my problem, but you never know.

    Help is really needed, I need my music.
     


  2. Slug

    Slug Check six!
    VIP Member

    Welcome to Android Forums!

    The first thing to try is powering off the phone, removing the microSD card, then restarting. If the behaviour persists then you can most likely rule out a problem wih the card itself.

    The next step is to back up any essential data on the phone and perform a Factory data reset from Settings/Backup & restore.
     

Sony Xperia Z Forum

The Sony Xperia Z release date was February 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Snapdragon S4 Pro processor, and 2330mAh battery.

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