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Support Factory Data Reset won't work

Discussion in 'Android Devices' started by raduray, Aug 6, 2010.

  1. raduray

    raduray Well-Known Member
    Thread Starter
    16

    Jun 9, 2010
    64
    5
    16
    Lost phone ringer as a result of the Smart Profile Face Down bug. Only solution is to do a factory reset, but that doesn't work.

    Settings/Privacy/Factory Data Reset - press Reset Phone button. The button changes color when I press it, but nothing else happens. I've tried long press, very long press, even longer press, multiple short presses, but no joy. Any suggestions?
     

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  2. Jayme

    Jayme Well-Known Member
    38

    Jul 7, 2010
    362
    13
    38
    Near PDx
    I see that you found the other thread. :) as you were.


    :)

    Jayme
     
  3. raduray

    raduray Well-Known Member
    Thread Starter
    16

    Jun 9, 2010
    64
    5
    16
    Talked to Verizon Wireless support and they couldn't figure it out. They talked me through an alternate procedure where I had to press multiple buttons, etc.

    The pain of having to reconfigure the phone is only offset by the fact that, in the background, the Red Sox are clobering TEE (at least after 8).
     

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