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Factory reset not unlocking/unblocking phone

Discussion in 'Android Devices' started by kbdavies, Jan 15, 2021.

  1. kbdavies

    kbdavies Lurker
    Thread Starter

    I have a Samsung Galaxy Note 8 on Tmobile and I put in the phone pin after startup (not sim pin) wrongly 3 times. I got a message saying - "pin blocked. Your pin has been blocked. To unlock your device, contact your service provider".

    I had no access to any phone functions (except 911/SOS calls), so I reluctantly did a factory reset which seemed successful (i can hear Samsung voice prompts to set up phone), but i am still getting the screen with the message above and no access to the phone itself.

    I have no idea what Android version on the phone, it cannot be older than Pie.

    Anyone come across this issue before?
     

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    #1 kbdavies, Jan 15, 2021

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  2. mikedt

    mikedt 你好

    Yeh, I don't think it's the SIM PIN, because you would see it requesting the PUK code. I think the Note 8 would have Android 8 or 9. Not sure if Samsung released Android 10 for that phone.

    Have actually tried contacting your service provider, if it is something they can resolve? Is it a carrier version Note 8 you've got?
     
    #2 mikedt, Jan 15, 2021
    ocnbrze likes this.
  3. riskybzns

    riskybzns Lurker

    it's 9. i found out the hard way and i'm not thrilled at all about it
     
    #3 riskybzns, Jan 22, 2021

Samsung Galaxy Note 8 Forum

The Samsung Galaxy Note 8 release date was September 2017. Features and Specs include a 6.3" inch screen, 12MP camera, 6GB RAM, Exynos 8895 processor, and 3300mAh battery.

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