Apr 1, 2011
I bought phones for my employees. One left, and gave me back her phone. I did a factory reset, thinking it would wipe everything and come back like a new phone. But it now locks me out and still remembers the Google ID and lock screen pattern from the former user. How do I take this back to actual new condition, no lock screen no google account no password. Just a "blank" phone I can set up on the network again.
Contact your former employee that the Google account is linked to.
There is no bypass or alternative way to get access.
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