Factory Reset phone to assign to someone else

[spthomas]

I bought phones for my employees. One left, and gave me back her phone. I did a factory reset, thinking it would wipe everything and come back like a new phone. But it now locks me out and still remembers the Google ID and lock screen pattern from the former user. How do I take this back to actual new condition, no lock screen no google account no password. Just a "blank" phone I can set up on the network again.

 

[Dannydet]

Contact your former employee that the Google account is linked to.
There is no bypass or alternative way to get access.

 

[Fox Mulder]

The mistake was doing the reset without signing out of the account, doing so activates the FRP and as Danny posted there is only the one solution.

 

[ocnbrze]

yep do not do a hard reset which trips frp as mentioned. doing a factory reset thru the phone's settings will not trip frp.

 

[JiaXi Li]

Zhe this is bad news, have you restored this phone now?

 

[spthomas]

Well I got lucky. I tracked down the ex-employee and he remembered his password. Thanks all!