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Support Factory Reset Problem!

Discussion in 'Android Devices' started by Ihatetech1, Feb 11, 2013.

  1. Ihatetech1

    Ihatetech1 New Member
    Thread Starter

    Feb 11, 2013
    I purchased a new Motorola Droid Razr HD a few weeks ago..Did a factory reset as my brother was going to buy it from me...Well, I waited a half hour and nothing happened after it powered off...So, I pressed the power button to turn it back on...The only thing it will do is display the Motorola Icon as it always does on startup (although now it will not do the wave thing surrounding it as it powers up)...Just the non animated icon...So, I do the hold down on the power button an up volume arrow...Nothing...So, then I do the hold power button and down volume, the ANDROID dude comes up, the process bar flashes and runs and runs and then it shows the ANDROID guy laying on his back and shuts off???...WTH happened???

    When it shows ANDROID on his back there is an explanation mark in red on him

    This is the only thing I could find when I googled the issue...It is an acer tablet, but sort of alike as my phone gets stuck on the Motorola screen...http://www.androidtablets.net/forum/acer-iconia-tab-a500-forum/44382-green-android-laying-down-red-triangle-exclamation-point-

    I have tried it with SIM in and SIM out...Both volume up and down + power...All with the same result...On his back, with the red exclamation point then turns off again...

    Phone will not power up at all...So I cannot get into the phone to o anything...


    I have been at this for hours without any headway


  2. piscestg

    piscestg Well-Known Member

    Dec 13, 2012
    I only did a factory reset once, and my memory is not the best. I read your post twice so forgive me if this isn't right. When the android is on its back, push both volumes (up and down) at the same time. I THINK this will take you to the menu to do the reset. Again, I'm not 100% sure, but give it a try. I'm sorry if it doesn't work, but it's worth a try. Good luck.
  3. Chenjiey

    Chenjiey Member

    Jan 7, 2013
    This was a known issue for razr HD, it would keep factory reset.
    You can either soft flash another ROM or send the phone back to your carrier(they will take care of it)
    I have this kind issue and I sent back to Fido, now the phone is repaired.
    I know it's very annoying, good luck.

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