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Failed to restore chat data to new phone. What's up?

Discussion in 'Android Apps & Games' started by masterton, Mar 16, 2019.

  1. masterton

    masterton Member
    Thread Starter

    I help a friend to transfer chat data to new phone.
    I copied the GBWhatsapp folder to the PC. Then connected the new phone to the PC.
    I clicked on the "internal storage" drive. Then pasted the GBWhatsapp folder.

    I installed the app. Opened it. Clicked on restore.
    Error message: Can't find any backup in 'sdcard/GBWhatsapp'.

    I inserted an sd card to the new phone. Then connected to the PC.
    I clicked on the "sd card" drive. Then pasted the GBWhatsapp folder.
    The same error message popped up.

    I browsed the directory using a file explorer app.
    The sd card folder is named as some id (like 1234-5AB6) instead of sdcard.
    I tried to rename it as "sdcard" but failed.

    What's up? Why didn't the app find any backup?
    Please help. Thank you.

     


  2. Best Answer:
    Post #9 by masterton, Mar 17, 2019 (2 points)

    1. Download the Forums for Android™ app!


      Download

       
  3. mikedt

    mikedt 你好

  4. masterton

    masterton Member
    Thread Starter

    A Whatsapp mod. The restoration process is the same as Whatsapp.
    I read the above link. Unfortunately it didn't help.
    The issue is the app failed to find any backup even though I have put them already in the internal storage and a sd card.
     
  5. mikedt

    mikedt 你好

    Can't really help you then. I do use regular WhatsApp, but have never had the need to transfer chat history.
     
  6. Shotgun84

    Shotgun84 Extreme Android User

    Is the backup on the internal storage or still on your sd card? If it's on the sd card it might not be able to read it from there.
     
    mikedt likes this.
  7. masterton

    masterton Member
    Thread Starter

    The backup is still in the old phone, plus saved in the PC.
    Any help is appreciated. Thank you.
     
  8. psionandy

    psionandy Extreme Android User

    mikedt likes this.
  9. masterton

    masterton Member
    Thread Starter

    Such option does not exist.

    Menu > Settings > Chats > Chat backup
    When I clicked on "Chat backup", a local backup was created.
    I don't think Google drive method works since it checks the integrity of the app or the like before restoration.
     
  10. masterton

    masterton Member
    Thread Starter

    Thank you for everyone who tried to help. I finally made it. I'm not certain the necessary steps involved. I list everything that I tried.
    1. Uninstalled and reinstalled the app. Do NOT open it. If GBWhatsapp folder is created, rename it to some other name. Copy your backup folder of GBWhatsapp to the main directory of Internal Storage.
    2. Open GBWhatsapp. Then open a file browser app. Check to see if it changes the name of your backup folder (just in case if it did. You undo it).
    3. Copy your backup folder of GBWhatsapp to the main directory of SD card too. (might be unnecessary).
    4. I turned on all permissions of the app, instead of some.
    5. I went straight to verify the number without pressing "restore" or "copy whatsapp data".
    6. After verifying, the app detected the backup and asked me to restore. That's it.
    What a headache to help a friend [​IMG]. It took me many hours. He owes me a good dinner. Haha... [​IMG]
     
    #9 masterton, Mar 17, 2019
    Last edited: Mar 17, 2019
    Hussain Alvi, psionandy and mikedt like this.
  11. Vicky009

    Vicky009 Lurker

    In my new phone is not restoring it says google play services not on your device but its available and running fine and after that its waiting and waiting uploading snapshot also plz help
     

    Attached Files:

  12. Vicky009

    Vicky009 Lurker

    Thanks its work after 2 days of buffring thanks
     
  13. marvybankz

    marvybankz Lurker

    please i'm still having the same issue o, please i need help, i've uninstall, renamed the gbwhatsapp in the internal memory, even copied to the sdcard, turned on all permission, but stiil no good, what do i do?
     
  14. marvybankz

    marvybankz Lurker


    please i'm still having the same issue o, please i need help, i've uninstall, renamed the gbwhatsapp in the internal memory, even copied to the sdcard, turned on all permission, but stiil no good, what do i do?
     

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