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Family mobile - Wal Mart (scream of pain)

Discussion in 'Off Topic' started by MikeFromHC, Aug 2, 2013.

  1. MikeFromHC

    MikeFromHC Member
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    In June I ported a phone from Family Mobile to MetroPCS.
    Access to your account is shut off immediately.
    Pre-paid, yet July 1 they billed me and later in the month threatened to send the claim to a collection agency.
    Wal-Mart says they just sell the phones...

    No contact information on the family mobile site.
    Three phone calls to separate numbers and was told that I must send an email to them.
    Both emails have been returned "Mail server for "familymobile.com" unreachable for too long"

    Anybody have problems like ths?
     

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  2. MoodyBlues

    MoodyBlues - Crazy peacock person -
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    There should be contact info on the bill and the threatening letter. Have you looked there? If there's no phone number, there HAS to be at least one address [for your payment to go to], so try sending mail there. Just be forewarned that the payment address will route to a processing center, where they may or may not pay any attention to your message. But at least it's a start.
     
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  3. sfbloodbrother

    sfbloodbrother Android Expert
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    Phone services are always unplesent.
     
  4. mikedt

    mikedt 你好
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    Are you sure you got the correct email address? Their domain is actually myfamilymobile.com

    myfamilymobile.com is registered to T-Mobile.
    familymobile.com is registered to something in Hong Kong. ...so that's not right.

    FamilyMobile is a MVNO, that sells through Walmart, but is probably actually T-Mobile.
     

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