Have a situation and wanted to know if anyone here can help me make sense of it. Girlfriend is having touchscreen issues with her Samsung Fascinate. She takes it to our local Verizon Wireless store and they have their device specialist look at it. She said that he put 2 apps in the phone, Android Terminal Emulator and Root Checker, and their Device Specialist told her that her Fascinate has been rooted, warranty is void, can't replace the device out. So she tells me this and I check it out. Type SU in the Terminal Emulator and get a SU not found message and with Root Checker if you hit the Verify BusyBox Install. It does give a message of BusyBox has been installed correctly, however if you tap the Verify Root Access button it gives Root Access not found message. So I'm guessing that their so-called device specialist based the fact that my girlfriend's Fascinate was rooted because it had BusyBox installed and the Terminal Emulator gave a SU not found message. However didn't bother to hit the Verify Root Access button. The only thing that was done to this phone was the OTA Froyo 2.2 update that came out. I'm going to the store in the next few days and speak to the manager about this. However wanted to know if an official OTA update can load BusyBox into the phone, and somehow place hidden Superuser permissions on the phone. I don't think that it would, and honestly think the device specialist at my local VZW is just full of it. So I just need something to counter any claims of root and get my girlfriend's phone properly looked at, hopefully by someone more competent.