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Support Feedback issues for person receiving on my Galaxy S5

Discussion in 'Android Help' started by Android Question, Jul 27, 2016.

  1. Android Question

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    Hi,

    Few problems here.

    My Samsung Galaxy S5 (approx 2 years old) has recently started producing a feedback loop for the person on the other end while talking normally. For the record, this problem has existed the entire time I've had the phone for Speakerphone mode. I sent the phone in for repairs four times... even had a new phone given to me and still the speakerphone feedback continues. I came to assume its a manufacture fault with the S5. The problem has now extended to regular talking as well!

    Reading forums so far, I've tried:

    - Removing the Incipio case (for a while it worked and now makes no difference) *never worked for speakerphone
    - Disabled the "TalkBack" application - (did nothing)
    - Tried turning off Noise reduction option in call settings (did nothing)

    I'm at a loss - this problem is super annoying and means I have to use my phone with headphones permanently plugged in.

    Any help would be great appreciated!!! Thanks
     

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  2. AZgl1500

    AZgl1500 Android Expert
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    I have two S5 phones, both in service.

    we use both of them on speaker phone all the time, and so far, knock knock, we have not experienced what you have...

    I feel that you have a SIM card configuration issue.
    Contact your carrier and tell them what is going on.

    My Note 4 was having a problem a while back, and a new SIM card fixed it.
     
    andoc2012 likes this.
  3. Clementine_3

    Clementine_3 Android Expert
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    What carrier? My sister can't use Verizon's VoLTE, she gets horrible echos and feedback. It's a Moto X Pure but still and all...I have the same phone with no issue.
     
  4. andoc2012

    andoc2012 Newbie
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    Interesting, I hadn't considered that as an option. Now that I think about it however, I was originally on a 2 year plan with Virgin Canada whom I got the Galaxy S5 through. As I mentioned above, I actually had the phone replaced with a new one following countless problems with feedback. The new one has the same problem. Once I paid the phone plan off, I switched to a new pay as you go SIM in December 2015. The speakerphone issue has persisted that whole time .... through both phones and both SIM cards.
     
  5. andoc2012

    andoc2012 Newbie
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    The SIM I have in there now is a pay as you go plan with Virgin Mobile Canada
     
  6. andoc2012

    andoc2012 Newbie
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    Anyone else have any ideas? BUMP

    As an UPDATE. Phone works fine on regular calling now but speakerphone is a useless function on my galaxy s5. Can't use it
     

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