Find My Mobile says I'm offline but I'm not

I am testing out the Find My Mobile feature but when I try to track my device (which is right beside me, powered on and connected to the internet), it says my device is "offline".

Why is it saying this? It is not offline. What if my phone was lost or stolen? None of the features are able to work if it thinks the device is offline, including prompting your phone to ring on command or locking your phone.


  • status offline Screenshot 2021-08-08 171910.png
    status offline Screenshot 2021-08-08 171910.png
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Deleted User

Find My Mobile is a Samsung app that needs a Samsung account.

Find Device is Google"s app, which should work by default.

Are you using a browser on another device?


Extreme Android User
Find My Mobile works off of two things -- online connectivity (WiFi and/or cellular) and Location (using GPS, nearby cell towers triangulation, and/or WiFi). Your screen capture indicates you disabled Location back in June. Have you enabled it since then or is it still off?
If it is disabled, enable Location, wait a few minutes for your phone to be detected again, and then try testing Find My Mobile again.


Thread starter
See? My location is on, and you can see that the phone is also connected to wi-fi.


  • location online 232329122_351772676577868_2534645731934469223_n.jpg
    location online 232329122_351772676577868_2534645731934469223_n.jpg
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Extreme Android User
So your second screen shot shows that your S8 is apparently OK, going by the status icons for WiFi, cellular, and Location. Perhaps your phone itself isn't the problem but there's something going on with your Samsung account. If you log into your online account, are there any options that indicate a problem with identifying your phone?