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Support firmware update help needed

Discussion in 'Android Help' started by Irishcali, Jun 24, 2016.

  1. Irishcali

    Irishcali Lurker
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    So I have a htc one m7 att unlocked phone. ? Is do I download the firmware for att even tho am using metro? Or do I update using the t-mobile metro firmware?
    Htc told me to download the att one. But wouldn't tell me why. I don't care about the att apps. any ideas? thanks

    I can't update with the phone. since its not hooked up with att anymore. I have to download the file and use my computer.
     

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  2. Jfalls63

    Jfalls63 Android Expert
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    Firmware is model specific. Your AT&T version has a different model number than a T-Mobile version. I'm not familiar with HTC devices but that is the way it works with Samsung, Motorola and other devices I've owned.
     
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  3. Irishcali

    Irishcali Lurker
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    Good to know. I will make sure I install the att one. htc is in the shop.

    need to update s3 but can't find the firmware updates, On att or samsung. I had to do factory reset today so everything is from 2013
     
  4. Jfalls63

    Jfalls63 Android Expert
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    What Android version is currently on your i747 ?
     
  5. Irishcali

    Irishcali Lurker
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    4.3
    the Kernel version Oct 2013
     
  6. Jfalls63

    Jfalls63 Android Expert
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    scary alien and KOLIO like this.
  7. Irishcali

    Irishcali Lurker
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    Will look into it thanks
     
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  8. KOLIO

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    You need an active AT&T SIM Card (service),less the method @Jfalls63 just posted.

    I've been down this exact road twice before.
    Less root,an active AT&T SIM Card is the only way you're gonna get any updates on an AT&T device.
     
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